9-1-1 Communications Center

Contacting the Communications Center

• For emergencies, dial 9-1-1.
• From a cell phone, dial 916-726-3015 to reach the CHPD Emergency Line directly.
• TDD callers can use the phone numbers listed above. All incoming phone lines are connected to a TDD device that activates when called by another TDD.

About the Communications Center

Our radio system operates on the county-wide communications system designed and maintained by the Sacramento Regional Radio Communications System, which enables us to communicate easily with surrounding agencies. Our Computer-Aided Dispatch (CAD) system assists dispatchers in tracking calls for service and officers' accurate locations.

Calls for Service

The Communication Center employees are the lifeline connection between the community and law enforcement. On a normal 24-hour day, the center answers approximately 400 calls for service. Calls for service include reports of criminal or suspicious activities, requests for an officer's assistance, reporting a crime, or other quality-of-life issues. Our Communications Center staff understand the importance of caring for our community at a moment's notice, day or night, and are always available to our citizens.

Staff

The Communication Center is staffed by highly skilled dispatchers who have joined us from all over California. Dispatchers are responsible for prioritizing calls and workload, sending officers to calls, maintaining an accurate status on each on-duty officer, entering wanted or stolen vehicles, missing persons, and guns into the nationwide database to provide information to other agencies, as well as documenting every call, every status, and every request or entry. The Communications Center is overseen by communications supervisors who are responsible for the overall operation of the Communications Center.

Communications Center Awards

• 2012-APCO Telecommunicator of the Year Award
• 2012-APCO Team Award
• 2013-CPOA Award of Distinction (Community-Oriented Policing)