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1. Which fire department responds to Citrus Heights?

The Sacramento Metropolitan Fire Department handles medical and fire calls in the City of Citrus Heights. Metropolitan Fire Deptartment website.

2. How do I check for criminal activity in my neighborhood?

Citrus Heights Police Department uploads their crime statistics at Raidsonline.

3. What do I do if I loaned my vehicle to someone and they will not return it?

If you have loaned your vehicle to another person to drive and this person does not return the vehicle, certain documentation is required to report the car stolen. Since the vehicle is being operated with permission of the owner, this permission needs to be rescinded. Send a letter to the person via Registered Mail-Return Receipt. The language of the letter should include:

"Your permission to operate this vehicle is rescinded. You are to stop operating the vehicle immediately. Park the vehicle legally and notify me of the location, so I may recover it. If you fail to comply with these instructions, I will report the vehicle as stolen." (Including language that instructs the borrower to return the vehicle implies further permission to operate the vehicle.) The letter should also include a description of the vehicle including the year, make, model, color, license plate number and VIN.

Keep a copy of the letter and post office documents needed to send it. After the letter has been mailed, you will either receive proof of delivery or the letter will be returned by the post office as unclaimed.

If you are not successful in getting your vehicle back, call the CHPD at 727-5500 or come to the CHPD to report the vehicle as stolen. You will be required to appear in person and sign the theft report since this is a borrowed vehicle case and supporting documents are necessary to be given to the officer. You must also be willing to press charges and testify in court against the person to whom you loaned the vehicle.

4. Do dispatchers have to attend an academy similar to officers?

Yes, Police Dispatchers must attend a Police Officers Standards and Training (POST) approved 120-hour Dispatch Academy and receive a minimum of 24 hours of POST approved training every two years.

5. Can I find out why my neighbor was arrested?

Yes, Arrest information is public information which includes the charges they were arrested on. You may locate in custody inmate information at the Sacramento County Jail, easily accessible on their website at Sacramento Sheriff's Inmate Information.

6. How do I schedule a Ride-Along?

Click on the link to download the application, waiver, and ride-along regulations. Ride-Along application

7. How do I file a complaint against a Citrus Heights Police Department employee?

The Citrus Heights Police Department welcomes justified complaints concerning the actions of its employees. The Citrus Heights Police Department wishes to provide you the best law enforcement service possible.

 

SUMMARY OF COMPLAINT PROCEDURE

 

Every person has an absolute right to file a complaint. Your reluctance to prepare a complaint form shall not impair that right. If you do not wish to complete the form, or sign it, it shall be completed by the Watch Commander with whom the complaint is lodged. It is desirable that you come to the Police Department where your complaint can be received during a personal interview. However, complaints can be made by mail or by telephone, and may be made anonymously.

 

If the complaint is made by either telephone or mail, a copy of the complaint will be mailed to you if an address is provided. An investigator will contact all witnesses, examine any relevant physical evidence, and gather all information associated with each charge made in the complaint. After completion of the investigation, a disposition for each charge shall be made, based on each alleged act of misconduct.

 

The final disposition of your complaint will be made by the Chief of Police. Departmental procedure allows thirty (30) days for completion of an investigation into a Civilian’s complaint. An extension may be granted by the Chief of Police, if necessary. You will be notified of the extension and the reasons for that extension. You will be notified by mail of the disposition of the complaint.

The complaint form can be accessed by clicking on this link. The form can be dropped off to the front counter at the police department, mailed to the address below, faxed to (916) 727-5565, or emailed to chpdcontact@citrusheights.net.

Please mail complaint forms to:

6315 Fountain Square Drive
Citrus Heights, CA 95621

8. Should I use an Online Reporting Form?

While we appreciate being kept apprised of situations that are of concern in our community and encourage the public to contact the police department with concerns, please be aware that online reporting forms are not monitored 24 hours a day. They are reviewed and monitored by professional staff during regular business hours. If an issue is active, it is always best to call the police department at 916-727-5500 instead of email. 

• For emergencies, dial 9-1-1.
• From a cell phone, dial 916-726-3015 to reach the CHPD Emergency Line directly.
• TDD callers can use the phone numbers listed above. All incoming phone lines are connected to a TDD device that activates when called by another TDD.
• Other Important Phone Numbers:
  • Non-Emergency: 916-727-5500
  • Alarm Permits: 888-300-9915 
  • Animal Services: 916-725-7387
  • Code Enforcement: 916-725-2845
  • Crime Tips: 916-727-5524
  • General Information: 916-727-5500
  • Graffiti Hotline: 916-725-2845
  • Property & Evidence: 916-727-5801
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