Show All Answers

1. Where can I get a typing certificate?

Typing certificates can be obtained from temporary employment agencies, schools, and career centers.

2. How can I get a job with the city?

For detailed information on employment with the City of Citrus Heights, visit the city's Human Resources portion of this website.

3. Where does the city advertise available positions?

Employment opportunities with the city are always posted on the city's website, and posted on our GovernmentJobs webpage. In addition, the city may advertise in the Sacramento Bee and may utilize other sources to target applicants in various fields.

4. What type of benefits does the city provide employees?

Citrus Heights provides a competitive package of benefits for our employees.

5. May I keep my resume on file with the city?

The city does not retain resumes on file for potential applicants. Those interested in employment with the city are encouraged to regularly visit the city's website for up-to-date information on recruitments.

6. How long is the probationary period?

New employees are generally on "probation" for 12 months with the exception of sworn personnel that serve an 18-month probation. Based on extenuating circumstances, the probationary period may be extended. Executive managers and division managers are considered "at will" and do not serve a formal probationary period.

7. Are there any volunteer opportunities at the City of Citrus Heights?

Yes, there are volunteer opportunities at the Police Department regularly and at other departments from time to time. Our city's volunteer directory has a list of other community groups that routinely have volunteer opportunities available.

8. Does the city have job descriptions online?

Yes, job descriptions are available to view here.  

Show All Answers

1. What is an ADU?

An accessory dwelling unit, or commonly referred to as “ADU”, is a second permanent dwelling on the same property as a primary dwelling.  ADUs provide complete independent living facilities for one or more persons, including permanent provisions for living, sleeping, eating, cooking, and sanitation.

2. Is an ADU allowed on my property?

All properties with an existing or proposed residential dwelling may have an ADU.  The ADU may be constructed prior to, at the same time or after the primary dwelling unit.

Properties with two-or more attached units (e.g. duplex), may construct up to two detached 800 sf ADUs on a single property.

3. What size of an ADU is allowed?

All residential properties are allowed to construct an ADU of at least 800 sf.  In some cases, a larger unit up to 1,200 sf may be allowed.  If you are considering more than 800 sf, contact the Planning Division at (916) 727-4740 for specifics on your property.

4. What is the difference between an attached ADU and a detached ADU?

An attached ADU is a living unit that is either contained within the walls of the primary dwelling i.e. conversion of garage or bedroom, or is newly constructed and shares a common wall with the primary dwelling

5. What are the setbacks requirements for an ADU?

Detached ADUs must have a minimum four foot side and rear yard setback.  If the ADU is created through the conversion of space in an existing detached structure, i.e. garage, the existing setback may be maintained provided it is sufficient for fire safety.

Attached ADUs shall maintain a five foot side yard setback and a 20 foot rear yard setback.  In some cases, the rear yard setback for attached units may be reduced to 10 ft.  If your project requires a reduced rear yard setback, contact the Planning Division at (916) 727-4740 to see if your property qualifies.

There may be other factors such as easements that will increase the required setback.  Additionally, it is not recommended to build right up to the setback line.  Many times during construction if the structure appears too close to the setback, the property owner may be required to have the property surveyed during the inspection process.  To find out if your property has easements that need to be considered, please refer to your property’s title report. 

6. How many bedrooms are allowed in an ADU?

There is no maximum number of bedrooms provided the floorspace of the unit does not exceed the allowed size.

7. How is the floorspace of the ADU calculated?

The floorspace of the ADU will include all areas accessed from within the unit.  For example, if the unit has an attached garage that is accessible from within the ADU, the floorspace will include both the unit and the garage.  If the garage is not accessible from within the ADU, the floorspace would only include the ADU.

8. What is the height limit of an ADU?

The maximum height allowed for a detached ADU is 18 ft with an additional 2 ft allowed for accommodating roof pitch.  If the ADU is attached to the primary home, the maximum allowed height is 30 ft.  

If the ADU is above a detached building, such as a stand-alone garage, the maximum height allowed is 25 ft. 

9. What are other factors when considering an ADU?

• Window placement is restricted if the ADU is within 15 ft. of a residence on an adjacent parcel and two-story units must use obscure glass on second story windows if the unit is within 10 ft of the property line.
• Attached ADUs and junior ADUs must have an entrance separate from the entrance to the primary dwelling.
• Properties with protected trees (such as oak trees) may require special permitting.
• Properties near waterways i.e. creeks, drainage areas or in areas designated as 100-year flood zone, may have restrictions.

10. Can I rent the ADU or does it have to be occupied by family?

The unit does not have to be occupied by family.  The ADU may be used for rental property but it may not be used for short-term rentals (less than 31 days).

11. Can a manufactured home be used as an ADU?

A manufactured home may be used provided it meets the qualifications of Section 18007 of the Health and Safety Code.

12. Can a “Tiny Home” be used as an ADU?

A moveable living unit, or “tiny home” does not meet the city’s zoning regulations.  Therefore, tiny homes may not be used as an ADU.

13. Is additional parking required for an ADU?

Additional parking, or replacement parking when converting a garage, is not required.

14. Can an existing garage be converted into an ADU?

Yes, if it is a legal structure. However, it must meet current building and fire codes since it will be considered a change in use.  To be considered an ADU, the unit must provide provisions for living, sleeping, eating, cooking, and sanitation.

15. How many ADUs are allowed?

Properties developed with a single-family residence may have one standard ADU (either attached or detached) and one Junior ADU.

16. What is a Junior ADU?

A junior ADU is space within the “envelope” of the primary dwelling which is converted into separate living space, typically a bedroom or attached garage.  To be considered a JADU, the following requirements must be meet:

• May be no larger than 500 sf
• Created through the conversion of existing or proposed space within the primary residence 
• An attached garage may be converted into a JADU
• Have a direct entrance to the outside
• Provide an efficiency kitchen 
  1. Sink drain maximum waste diameter of 1.5 inches
  2. Cooking facilities with appliances that do not require more than 120 volts, natural or propane gas
  3. Food preparation counter and storage cabinets that are reasonable size in relation to the size of the JADU
• May include separate sanitation facilities, or may share sanitation facilities with the existing structure
• Either the primary dwelling or the JADU must be occupied by the property owner

Property owner must record a deed restriction to the property’s title prohibiting the sale of the JADU separate from the sale of the primary residence and restricting the size and attributes of the JADU. 

17. Does an ADU require separate utilities?

Separate service is not required but your utilities will need to be sized to meet the additional demand or load of the new ADU. Some properties may need to upgrade utilities for more capacity.  You will need contact your specific service providers on capacity questions.

18. Is solar energy required for ADUs?

ADUs must meet energy code requirements including the provision to provide solar.  The photovoltaic system can be installed on the ADU, or on the main house. 

For more information on energy requirements, visit the CA Energy Commission’s website or speak to a building professional.   

19. Are fire sprinklers required in an ADU?

If the primary dwelling has sprinklers, the ADU will be required to have sprinklers.

20. Do I need a permit to create the ADU?

A building permit is required.

21. How much is a building permit for an ADU?

The building permit fee varies depending on the size of the unit and whether it is a conversion, new structure or manufactured unit.  In addition to the building permit fees, some projects also pay impact fees.  To encourage the development of ADUs, impact fees are waived for units 749 sq. ft. or less and units 750 sf and greater pay a reduced rate. 

To obtain a fee quote, contact the Building Division at (916) 727-4760. 

22. Will my property taxes increase?

If the Assessor’s Office reappraises your property due to a change in ownership or new construction, you will be notified by mail of the new assessed value. This notification is known as a ‘Notice of Supplemental Assessment.’  Information on supplemental assessments is available on the Sacramento County Assessor’s Office webpage.

Show All Answers

1. How do I apply?

Applications are available from the City of Citrus Heights, located at 6360 Fountain Square Drive, or you can download the Application for Appointment (PDF). Applications must be returned to the City Clerk's Office at:
6360 Fountain Square Drive
Citrus Heights, CA 95621

Your application will be kept on file for 2 years for consideration should a mid-year vacancy occur. Applicants must be residents of the City of Citrus Heights.

2. What happens when you apply?

Applications are accepted year-round and vacancies are filled as they become available. When a vacancy occurs, the City Clerk prepares a public notice and announces the vacancy. About 3 to 4 weeks after the vacancy announcement, the completed applications are forwarded to the City Council for review and consideration. The City Council votes on all appointments during City Council meetings, which are open to the public.

3. How do I obtain additional information about the city's commissions or boards?

For more information, you can contact the City Clerk's Office at 916-725-2448 or via email. Sign up using Notify Me to receive vacancy notices by email.

Show All Answers

1. What is the Arcade-Cripple Creek Trail Project?

The Arcade-Cripple Creek Trail Project is a new 2.9 mile multi-use trail currently under construction that largely follows an existing Sacramento Municipal Utility District (SMUD) electric transmission corridor. The trail will span between the Arcade Creek Park Preserve to the west and Wachtel Way to the east, crossing over Arcade and Cripple Creeks.

This project will provide connections to several community parks, schools, shopping centers, and neighborhoods along the corridor. This effort is part of the City’s overall goal to increase walkability, safety and provide improvements for pedestrians and bicyclists throughout a system of creekside trails, passive open space, and parks.

This project is a partnership between the City of Citrus Heights, Sunrise Recreation and Park District (SRPD), Orangevale Recreation and Park District (ORPD), San Juan Unified School District (SJUSD), Sacramento County, and SMUD. 

2. What is the history of the Arcade-Cripple Creek Trail Project and how did it come about?

As early as the 1970s, Sacramento County identified the Sacramento Municipal Utility District (SMUD) corridor as a location for a pedestrian, bicycle, and equestrian trail. As property was subdivided along the SMUD corridor, pedestrian, bike, and equestrian easements were dedicated benefiting Sacramento County to allow for future trail installation. The City of Citrus Heights’ General Plan and Zoning Map identify this corridor as Open Space.

In 2014, the City approved the Creek Corridor Trail Project, a feasibility project that evaluated the potential for multi-use trails along the SMUD corridor and creek corridors. City Council directed staff to proceed with funding, design, environmental review and construction for the Priority 1 Trail Segments (including the Arcade-Cripple Creek Trail).

In 2015, the City adopted a Bikeway Master Plan and General Plan Update which included the Arcade-Cripple Creek Trail as a priority project. The area known as the Arcade-Cripple Creek Trail is identified in the Sacramento County Bikeway Master Plan providing connectivity to the east of Wachtel Way and thru Citrus Heights.

In 2016, the City adopted a Pedestrian Master Plan which identified the Arcade-Cripple Creek Trail as a priority project for the City.

In 2017, the City applied for and received grant funding from the state Active Transportation Program to build the Arcade-Cripple Creek Trail (formerly known at time of grant application as the Electric Greenway). 

In 2018, the City contracted with consulting firm, GHD, Inc., to lead the design of the project.

In 2022, the City awarded the construction contract to Central Valley Engineering & Asphalt, Inc. Construction began in October 2022.

3. How does the Arcade-Cripple Creek Trail fit into the regional trail system? Why is the trail ending at Wachtel Way?

The Arcade-Cripple Creek Trail Project is part of a larger trail within the City of Citrus Heights. The City’s General Plan, Bikeway Master Plan, and Pedestrian Master Plan depict a trail along Arcade Creek from Wachtel Way to Van Maren Lane (near Sylvan Library).

Outside the City of Citrus Heights, Sacramento County’s Bikeway Master Plan anticipates additional trail construction east of Citrus Heights towards the American River trail. The Sacramento County Bikeway Master Plan is available here: http://www.sacdot.com/Documents/A%20to%20Z%20Folder/Bikeways/SCBMP_North_Wallmap_Rev4.pdf (Note: this is a very large file and may take several minutes to download depending on connection speeds.)

In addition, the City of Roseville’s Dry Creek Greenway project terminates near the northeast corner of the City of Citrus Heights near Old Auburn Road and South Cirby Way (See Map). The Dry Creek Greenway connects to the west through downtown Roseville, under Interstate 80 and ending at Cook Riolo Road and further west in Placer County.

Further, a 60- mile regional vision was established connecting south Placer County and North Sacramento County to other regional trails via the Dry Creek Greenway. This regional effort proposes connecting this area to the American River Parkway in Folsom as well as the Ueda parkway in Sacramento County.  The Arcade-Cripple Creek Trail plays an important role in the connecting the City of Citrus Heights to the broader regional trail vision.

4. How will the trail cross Fair Oaks Boulevard? Will a signal be installed?

Yes, a pedestrian activated traffic signal will be constructed at the trail crossing of Fair Oaks Boulevard.

5. How will use of the existing easement affect my property taxes and my property value?

Properties are assessed based on many factors, including the presence of any easements. When an easement is located on private property, the land still belongs to the property owner but certain restrictions and requirements are applied to the easement area. These restrictions and requirements are taken into consideration when the property is assessed, whether the easement is in use or not. Because the Arcade-Cripple Creek Trail Project is proposed within existing easements, there will be no change to assessed property values or taxes.

6. What is an easement? How are you able to install the trail on private property?

An easement is a property interest that allows use of a portion of a property by someone other than the property owner. The majority of the Arcade-Cripple Creek Trail Project’s alignment is located within existing public park lands and public right-of-way. However, portions of the trail are located within existing pedestrian and bikeway easements on private property.

The presence and location of easements can be found on the recorded subdivision maps and assessor’s parcel maps. Easements are also typically listed on title reports which are provided to property owners upon purchase of a property.

7. Who will be responsible for trail maintenance? How will it be maintained? Is the property owner required to maintain the easement now?

The various sections of the trail will be maintained by the public entities responsible for that portion of property. This includes the City of Citrus Heights, County of Sacramento, Sunrise Recreation and Park District and Orangevale Recreation and Park District. After the trail is built and during construction, individual private property owners would not be responsible for maintenance of the trail or areas within the existing easements.

8. How does the use of easement affect my ability to keep small farm animals on my property? What about other uses that have minimum lot size requirements?

The minimum lot size for animal keeping is 10,000 square feet. This is based on gross square footage of the lot. The trail easement would not be deducted for the purposes of calculating minimum lot size for animal keeping or any other use that requires a minimum lot size.

9. Is the City going to move the fences to the location of the easement? If the trail is only 14' wide, will the city take the whole easement or just what is needed?

The project will take into consideration the existing alignments of fence placement along the easements. It is the intent of the City and the Park Districts to construct the width of the trail only as wide as necessary to safely and adequately accommodate users, and to be consistent with standard practices. The final location of fences will be determined based on existing topography, trail alignment alternatives, existing tree/vegetation locations, and sight distance requirements to name a few.

10. Who is responsible to install and maintain fencing along the easement? What liability do property owners’ have regarding the fencing?

If a privately owned fence needs to be relocated as a part of this project, the project will pay for the removal and relocation/replacement of the fence. If a privately owned fence needs replacement, but is not impacted by the project, it will continue to be the owner’s responsibility to replace the fence, at their own cost. (Also, see question #24).

11. Will the grant pay for neighbor fencing and visual landscape barriers? What type/kind and how tall will it be? How will they be maintained? Will the project pay to replace existing fencing?

In general, if new or relocated fencing is required as part of the project, the project will pay for the associated construction. Fencing height, type, materials and locations were determined based on conversations with each individual property owner during design and included in the final construction documents.

12. Who will be responsible to repair fencing if it is vandalized or damaged between my property and the easement?

In general, fence maintenance will be the responsibility of the property owners as they are located on private property and are there to serve the residential property and not the open space, park or trail. However, because the proposed trail will be spanning multiple jurisdictions, parks and easements, the project will continue to evaluate this concern and we will provide further information. 

Vandalism and property damage along the trail will be enforced using existing Criminal and Civil statutes that are already in practice for all other areas of private property.

13. Who is liable if someone is hurt while using the trail within the easement through my property?

California Government Code § 831.4 (2017) provides for broad and absolute immunity to public entities for liability for injuries caused by a physical defect of a trail used for hiking, riding or access to recreational or scenic areas. The immunity applies to the public entity and the grantor of the easement. For the Electric Greenway Trail, the grantor of the easement is the private property owner. Thereof the landowner is protected if the conditions of 831.4 are satisfied: 

CA Govt Code § 831.4 (2017) - A public entity, public employee, or a grantor of a public easement to a public entity for any of the following purposes, is not liable for an injury caused by a condition of:

(a) Any unpaved road which provides access to fishing, hunting, camping, hiking, riding, including animal and all types of vehicular riding, water sports, recreational or scenic areas and which is not a (1) city street or highway or (2) county, state or federal highway or (3) public street or highway of a joint highway district, boulevard district, bridge and highway district or similar district formed for the improvement or building of public streets or highways.

(b) Any trail used for the above purposes.

(c) Any paved trail, walkway, path, or sidewalk on an easement of way which has been granted to a public entity, which easement provides access to any unimproved property, so long as such public entity shall reasonably attempt to provide adequate warnings of the existence of any condition of the paved trail, walkway, path, or sidewalk which constitutes a hazard to health or safety. Warnings required by this subdivision shall only be required where pathways are paved, and such requirement shall not be construed to be a standard of care for any unpaved pathways or roads.

14. Will I have to change my insurance on my property to cover this new use?

Per CA Government Code § 831.4 (2017), the Trail Immunity does provide broad form indemnification as it relates to recreational trails along public property and easements for public use. However, property owners may want to check with their insurance companies regarding this as everyone’s policy and carrier is different. 

15. I currently have access to the rear of my property through the easement. Will this change? Will I be able to continue to use the trail as an exit for my RV, deliveries, etc.?

Some property owners have made use of the hiking, equestrian and bikeway easement for vehicular access to their rear yards, however the easement was not dedicated for this purpose and has not been sanctioned or permitted by the City. Due to safety concerns regarding vehicular access mixing with future trail users, the City will begin prohibiting vehicular access to the trail easement prior to commencement of construction beginning in the spring of 2021.   Enforcement of the vehicle access prohibition will not begin in early 2021 with the exact date to be determined once the construction schedule has been confirmed.

Owners that currently utilize the public easement for vehicular access to the rear of their property should make arrangements to remove vehicles necessitating easement access by early 2021.

16. Why do you want to go on people's property when you can just use the street? Why can’t the bike path just go along existing streets and not impact properties?

The city has worked to improve walking and biking conditions throughout the city since incorporation. Recent outreach affiliated with the Creek Corridor Trail Project, Pedestrian Master Plan, and Bikeway Master Plan indicates that many people are interested in active transportation (walking, biking, etc.) but are concerned with the potential conflict with motor vehicles. The majority of respondents indicated they would be more willing to use active transportation if they were physically separated from vehicles. Further, residents responded they were more willing to walk if they had safe access to key destinations (such as parks, shopping/entertainment, and schools).

The Arcade-Cripple Creek Trail Project provides an off-street route for residents to access key destinations throughout the city including the Sunrise MarketPlace, numerous parks, schools and other desirable locations

17. This project will create an "alley" behind our house that is much longer than a City block. Is this legal? The length between access points creates a safety issue.

The police department is not aware of any safety issues that would be present along the trail that will connect between Villa Oak Drive and the Olivine Open Space. Although the distance between access points may be greater in this area than in other areas, it is not an enclosed area which would still allow for someone to summon help or escape, if needed.

The existing corridor following the proposed trail alignment is located between rear yard fences for some of the trail route. This area is typically a minimum of 25’ wide but varies along the route. In a few places (for example between Villa Oak Drive and Wachtel Way), fences have been constructed encroaching into and blocking the easement creating a dead end along this corridor. This existing dead end limits the capabilities of emergency responders to access the easement from only one direction. 

The existing unimproved condition of the corridor (presence of overgrown vegetation, lack of legitimate trail users along this corridor, and the dead end) creates a potential opportunity for criminal activity to occur due to the limited visibility of this area.

As part of the Arcade-Cripple Creek Trail Project, the existing corridor will be improved by:

1.  Eliminating the existing dead ends along the corridor thereby improving access for emergency personnel for regular patrols and emergency access.
2.  Introducing legitimate trail users to the corridor. Legitimate trail users aid emergency personnel by providing additional eyes on the corridor to more promptly report inappropriate activity or emergencies.
3.  Remove overgrown vegetation and potential hiding places from the corridor. In addition, the trail alignment will be evaluated by law enforcement to ensure the principles of Crime Prevention through Environmental Design (CPTED) are adhered to.
4.  Allow for the introduction of lighting, security cameras, and other enhancements that will provide added measures of security. These features will be considered throughout the design of the project.

18. I heard there was a lawsuit from the 1980s related to easements that are included as part of this project. What was that about?

In August of 1983, a lawsuit was settled between the County of Sacramento and various property owners along a portion of the Arcade-Cripple Creek Trail Project alignment. The lawsuit pertained to property rights through three separate subdivisions answering the question of whether or not the County owns a hiking, equestrian and bikeway easement over various properties. Ultimately, the judgment of the court was that the there is an easement over two of the three subdivisions including Sunrise Farms No. 2, and Farmette Hills. There is no easement over the properties developed as part of Sunrise Farms.

Please see exhibit A showing the location of the three subdivisions here.

Copies of recorded subdivision maps exhibit B can be found here.

Copies of recorded subdivision maps (with easement locations highlighted) exhibit C can be found here.

A copy of the court judgement exhibit D summarizing the lawsuit findings can be found here.

19. How does easement law pertain to our properties? What liability do property owners have through the easement?

Per California law code (Government Code 831.4, and Civil Code 846), private property owners are removed from liability to entrants on the land for recreational purposes (with a few exceptions). 

20. How will the trail installation affect drainage on the adjacent properties?

In order to minimize disturbance outside of the limits of the trail corridor, the trail profile is proposing to maintain the existing ground elevations to the maximum extent possible while meeting ADA compliant design criteria. With this approach, the project will maintain existing drainage patterns and watershed boundaries to the maximum extent practical. The paving of the trail will increase the impervious surface; however, the project will provide positive drainage throughout the trail system and provide various drainage improvements as needed to ensure there is no increased runoff. Some examples of potential drainage solutions would be bioretention swales, ditches, water quality basins, and other drainage features that comply with Stormwater Low Impact Development and/or Best Management Practices. 

In summary, stormwater will flow in similar patterns and directions as it does today. Engineered water quality features will be installed to offset the increased stormwater blocked by the trails new pavement areas for a net-neutral impact to the area’s stormwater patterns. 

If you have stormwater damage or existing flooding issues, please contact the City to discuss options for your specific property.

21. Where will people park to access trails at Wachtel and Villa Oak?

For trails of this nature, users are typically residents living within walking or biking distance of the trail. Tempo Community Park and C-bar-C Park both provide surface parking for people driving to the parks to use the trail. The project will utilize the existing parking provided at the various park properties and on-street parking (where it is provided/allowed today). Off of Wachtel Way, near the Woodside Oaks/Olivine Open Space, there is a potential area for some parking on the west side of the roadway. This is currently being evaluated as part of the project, but construction is dependent on available funding. On-street parking is available along many of the trail crossing points including Streng Avenue and Villa Oak Drive.

22. What will be the width of each of the facilities through the easement (equestrian, bicycle, pedestrian)? What material will be provided for equestrian use?

The proposed facility is a 10-foot wide shared use path that, per the approved grant, is proposed to be paved with asphalt. There will also be 2-foot wide shoulders on either side of the paved path that will consist of a pervious material like decomposed granite or similar. In the 25’ easement between Claypool and Olivine, the remaining 11-feet will be left with native materials. The trail does not provide separate accommodations for equestrian specific use. Equestrians are able to utilize the paved trail, decomposed granite, or the native material.

23. Where can we find a copy of the Creek Corridor Trail Feasibility Study document?

The Creek Corridor Trail Feasibility Study can be found on the city’s web site by searching the document name or at the following web address http://www.citrusheights.net/documentcenter/view/1670.

24. Who will be responsible for dog waste pickup?

Pet owners are responsible for cleaning up after their pets. To encourage this, the project will place waste stations/receptacles in key locations along the trail to encourage responsible pet ownership practices.

25. What % of the overall funding is coming from the City's general fund?

The Arcade-Cripple Creek Trail Project will receive no direct General Funds. The project is funded primarily through grant funds, with an approximate 10-12% match coming from local transportation funds. 

26. How many trees are being removed along the trail route?

Along the almost 3-mile long Arcade-Cripple Creek Trail Project alignment, there are a total of 629 trees (in both Citrus Heights and Orangevale) within the immediate vicinity of the trail. The overall goal of the project is to preserve as many trees as possible as trees, among other benefits, help to ensure a shaded trail for all to enjoy. However, many trees will require removal due to their existing poor condition.  In addition, other trees will be pruned under the direction of arborists to help preserve and maintain safe walking and biking clearances.  Finally, some trees will require removal due to trail construction.

Pruning:

As part of the overall project, some trees will require pruning. Pruning will remove specific branches or stems in an effort to benefit the health of the entire tree. Removal of dead, damaged and diseased branches prevents insect and other non-beneficial organisms from entering the tree. Thinning a dense canopy on a tree will increase air and sunlight, providing increased health and resulting in fewer tree disease problems.  Pruning trees also helps them grow and mature in a healthy way in an effort to preserve the trees as long as possible.

Removal of Dead or Dying Trees:

Unfortunately, numerous trees along the Arcade-Cripple Creek Trail Project alignmnt have died or are diseased beyond recovery requiring removal for safety purposes.  Some dead trees will be removed, others will remain in place as part of the natural environment and Eco-system.

Removal of Trees for Trail Construction:

During the preliminary engineering and environmental review phase of the project, the City utilized conservative estimates to determine the potential for trees to be removed as part of the project. The purpose of this approach is to allow flexibility in the trail alignment during design.  Although this seems counterintuitive, assuming the worst case scenario allows the city the ability to minimize the environmental impact. By assuming the worst case scenario, the design team is able to fine-tune the trail alignment and design without setting constraints during the conceptual phase.  The ability to meander the trail from the concept allows for the flexibility to develop the best design, using detailed information and minimize tree impacts. 

At the time of the environmental document and conceptual design, a total of 302 trees were identified to be removed as a result of the Arcade-Cripple Creek Trail Project. As part of the 95% design plans, that number has been reduced to 80 protected trees and 41 non-protected trees; a 60% reduction in the original tree removal quantity.  In addition, the design team is working to develop design details to reduce that number even further.

As illustrated below, the environmental document for the Arcade-Cripple Creek Trail Project assumed a wide area of removal; whereas, in actuality, the trail will meander or utilize other design approaches to greatly reduce tree impacts.

The images below illustrate design techniques that will enable preservation of nearby trees. The use of small retaining walls, meandering trail alignment, and narrowing short stretches of trail are examples of opportunities the city is considering during final design.

Any work conducted within the dripline of any tree to remain will be monitored by an arborist to ensure best-practices
are followed to minimize the impact of construction on these trees. 

The project goal is to preserve as many trees as possible. Any trees that are removed will require replacement trees to offset the impact of the project. Replacement trees will be planted along the trail corridor and nearby parks as mitigation. Trees planted as part of mitigation are required to be monitored by an arborist for three years following installation to ensure they are able to thrive.

27. What about the oak trees? Are you protecting them or taking them out? What if there are some trees we would like to remove?

One goal of the Arcade-Cripple Creek Trail Project is to avoid removing or impacting trees as much as possible. In cases where trees are removed for the project, the project will be responsible to mitigate the loss of protected trees. 

As the Trail alignment primarily follows an overhead electric transmission corridor, the City and SMUD are working together to select tree species that meet the needs of the parks and trail, but also meet SMUD’s safety goals to protect power lines and reduce wildfire impacts.  See SMUD’s website for additional information: https://www.smud.org/en/Corporate/Environmental-Leadership/Protecting-Trees-and-Power-Lines

Separate from the Trail Project, the City will be working with SMUD to evaluate trees along the SMUD corridor which are unhealthy or impacted by utilities that should be removed to eliminate other hazards or further utility conflicts.  

28. What security measures will be installed?

Various security measures are currently being evaluated through the alternative development and evaluation process. Some of those security measures include lighting, open sight distances, fencing, landscaping (or purposeful lack thereof), and more. If you feel there are particular areas along this alignment that should have security measures installed, please email electricgreenway@citrusheights.net .

29. Why not use this money to fix city roads?

The Arcade-Cripple Creek Trail Project is primarily funded through an Active Transportation Program (ATP) grant. Money received through this grant program can only be spent on projects that increase the number of people biking and walking, increase safety for non-motorized users and enhance public health. ATP funds cannot be used to repair or resurface vehicular roadways.

30. What is the project timeline and next steps?

The construction contract was awarded at the August 11, 2022 City Council Meeting. Construction began in Fall 2022 with an anticipated completion date in late 2023. 

31. Will the trail be able to handle emergency vehicles but be blocked by bollards to keep cars out?

The trail will be designed to handle maintenance and emergency vehicles on the 10 foot wide paved section. The street entrances to the trail will have locked and removable bollards. 

32. Will this be patrolled by police?

The Citrus Heights Police Department currently has a supplemental services contract with Sunrise Recreation and Park District. The contract enables Citrus Heights Police Department officers to work in all of the parks within the city limits. Once the trail is complete, officers will also patrol the trail in cars and on bicycles. These patrols will be in addition to the normal patrol checks and park checks that occur on a regular basis. Orangevale Recreation and Park District has a service contract with the Fulton-El Camino Recreation and Park District’s Police Division which provides park and trail patrols.

Police will continue to provide exceptional police services to all areas along the trail alignment. If you see something, say something. Although not expected, if there is crime that occurs along the trail, the two police departments will utilize the data to effectively and efficiently deploy resources to locations that need it the most.

33. Is this trail being installed no matter what?

The Arcade-Cripple Creek Trail is a high priority project for the City of Citrus Heights, Sunrise Recreation and Park District, and Orangevale Recreation and Park District. The project is identified in the City’s long term planning documents as a priority project in the General Plan, Bikeway Master Plan, and Pedestrian Master Plan.

34. Will lighting be installed along the trail? Will lighting within the parks be improved? Will it turn off at a certain time? Will trail lighting spill into my backyard and house?

Lighting will be installed as part of the project.  LED lighting fixtures will be installed along the trail where lighting does not already exist.  Some developed park areas are currently served by SMUD lighting, which will remain.  

35. It seems like this trail will encourage homeless to use the trail. How will the City address this issue?

In general, the homeless population prefers to be in areas that are hidden from public view. Currently, portions of the Arcade-Cripple Creek Trail corridor are overgrown or otherwise not visible to the general public which can result in homeless camps or other related activities. The construction of the Arcade-Cripple Creek Trail will reduce overgrown vegetation and introduce legitimate trail users to the corridor which will discourage homeless activity. In addition, by improving the trail the Citrus Heights Police Department, Sacramento Sheriff’s Department, and the Fulton-El Camino Recreation and Park District’s Police Division will have improved access to the corridor allowing regular patrols and improved ability to respond. 

In 2013, Sunrise Recreation and Park District constructed the Arcade Creek Park Preserve including a 1/3 mile multi-use trail. The park was constructed on land that was formerly overgrown and heavily used by the homeless population. As part of the construction of the project, the overgrown areas were cleaned up and legitimate trail and park users introduced to the park. As a result, the homeless population moved away from the park and the park continues to be heavily used by families, trail users and children. 

36. Why is a new bridge required in Sundance Natural Area?

The existing bridge within Sundance Natural Area was constructed in the late 90’s and as such does not meet current Americans with Disability Act (ADA) standards. Additionally, over the past decade FEMA floodway mapping and floodway design standards have been updated and the existing bridge no longer meets these requirements. We are also very cognizant of the environment and want to develop a design that meets ADA and Floodway parameters, while minimizing impacts to the natural environment. Each of these items is discussed in detail below.

1. The existing bridge is not ADA accessible, with large gaps and uneven terrain in the decking surface, creating a barrier for the mobility impaired. Additionally, the current bridge does not provide fall protection (such as railing). The new bridge will mitigate these items and includes:
   • a smooth, stable, and reliable surface for people of all abilities to use/enjoy.
   • ADA approved landings, handrails, and other trip/fall protections as required by the ADA code.
2. The existing bridge is located well below 100 year floodway elevations, meaning this structure is fully covered when a large storms pass through. This jeopardizes the structure’s integrity and creates a blockage in the flow of Arcade creek, impacting wildlife and vegetation.
   • The proposed bridge will be approximately 5 feet above the existing bridge location ensuring the bottom of the structure is above the 100-year flood elevation.
     • This will create clear passage of wildlife, natural debris (branches, etc. that naturally fall into the water), and other organisms within the normal channel.
     • This also reduces the risk that large storms will cause flooding in the area that could jeopardize private properties.
     • The new foundation has been designed to meet seismic (earthquake) and hydraulic analysis for stability while minimizing the depth and size of the hole necessary to construct the foundation.

37. Is rock slope protection needed in Arcade Creek at Sundance Natural Area? Why?

The rock slope protection (aka rip-rap or rocks) will be installed to protect the creek bank and new bridge from scour and erosion.

• The project intends to keep out of the existing channel (including leaving the existing concrete abutments in-place) to further avoid any potential impacts to sensitive wildlife.
• The rocks will help with water quality keeping the soil in place and not entering the stream system.

38. Will the trail be open 24/7?

The trail will remain open till 10PM for those who are actively using the trail to travel to and from their homes. Actively using the trail is defined as walking, running, bicycling or other approved modes of transportation. Park hours will continue to remain from dawn to dusk.

39. Why is a signal going to be installed at Fair Oaks Blvd? This will just increase traffic on that road and there is already too much traffic.

In order to provide a safe crossing, a pedestrian activated traffic signal across Fair Oaks Boulevard is recommended. The signal will be activated and stop vehicles on Fair Oaks Blvd only when needed, minimizing delays and impacts to the operations along the Fair Oaks Boulevard arterial.

40. Have additional questions?

Please contact the Citrus Heights General Services Department at (916) 727-4770 or email the project at acct@citrusheights.net. 

An interactive map is available on the project webpage. 

Document last updated January 12, 2023. 

Show All Answers

1. What is the scope of the project?

Phase I, Segment II and III from Sylvan Corners to Rusch Park began in summer 2012 and was completed in summer 2014. The project consisted of undergrounding utilities and roadway improvements. Phase II of the Auburn Boulevard Complete Streets Project will address the area from Grand Oaks Boulevard to Whyte Avenue.

2. Why is the project occurring in phases?

The entire Auburn Boulevard Complete Streets Revitalization Project includes undergrounding of utilities and roadway improvements from Sylvan Corners to the northern city limits. This is a total of 1.75 miles and will cost over $40 million. The project has been separated into phases and is being constructed as funds become available.

3. When will the future phases start?

Design on Phase II (Grand Oaks Boulevard to Whyte Avenue) began in early 2015. Construction on this phase is anticipated to begin in Fiscal Year 2022/2023. 

4. How will you keep me informed?

The city has created a website for the project. The website will be updated with information on the construction progress. In addition, you can sign up for project updates through Notify Me. Notifications will be sent via email to keep you informed.

5. How long will my business be impacted?

While each project constructed in the city is addressed on a case by case basis, the City's desires to minimize impacts to businesses during construction by working directly with the businesses as well as the contractor to address these concerns. At this time, there is no construction scheduled in the immediate future for Auburn Boulevard, therefore, there are no impacts to businesses.

6. What if I still have questions?

If you still have questions, send us an email; the project team will be reviewing these emails and responding to your concerns. You can also contact the General Services Department at 916-727-4770.

Show All Answers

1. Do all permits require plan review?

Not all permits require plan review. Most re-roof, electrical, plumbing, and mechanical permits are issued over-the-counter. Structural modifications, commercial tenant improvements and other more involved projects do require plan review. For additional clarification, view the plan submittal and review page.

2. How many sets of plans are needed?

We require 3 sets all new commercial and new residential projects. View the plan submittal and review page for more information.

3. When are the approvals of other departments or agencies needed?

At the time plans are submitted to the Building and Safety Division, the permit technician will inform the applicant if other department or agency approvals will be required. When in doubt, give us a call at 916-727-4760 between 8 a.m. and 5 p.m.

4. How long does the plan review take?

Plan review generally takes 10 business days for a 1st submittal and 5 business days for resubmittals.

5. When do I need a building permit?

Permits are necessary for any work that physically changes or adds to your property. Please view the building permit requirements and exemptions page for additional information.

6. How much does a building permit cost?

Permit costs are based on the valuation of the work. The minimum cost for permit is $67, which includes 1 inspection. The Building and Safety Division has fee schedules available for re-roofs, plumbing, electrical, and mechanical work.

7. How do I contact other agencies that may be involved in my project?

View the Agency Coordination List (PDF) for information on how to contact other agencies for approval.

Show All Answers

1. Do contractors need a business license?

Yes. If you are doing work in Citrus Heights, you must obtain a general business license. If you do not have a valid contractor's license issued by the state, you must also obtain a special business license.

2. How do I get information about a business license?

Visit the Business Licenses page.

Show All Answers

1. Is the date I want available?

Only event center volunteers and staff can check availability. Please call 916-727-5400 or e-mail tmitchell@citrusheights.net and msaario@citrusheights.net to check the date you are interested in. Leave a voicemail with details as to the type of event; size of attendance; if alcohol will be served; type of catering using; and whether a kitchen rental is needed.

2. How far in advance can I reserve a date?

The Citrus Heights Event Center will only take reservation(s) up to a year in advance.

3. How can I book a reservation?

Send an email to tmitchell@citrusheights.net and msaario@citrusheights.net to check for availability.  You must make an appointment prior to confirming availability and to view the facility. The Administration Offices at the event center is not open on weekends for appointments. Normal business hours are Mon-Fri 8:00am-4:00pm. 

4. How is pricing determined?

The rental pricing is based on an hourly calculated rate. Citrus Heights residents, Citrus Heights businesses and any 501(c)3 non-profits are subject to a reduced rate (proof required in order to obtain the discount). All other renters and/or businesses have a non-discounted rate.

5. Can I tour the venue?

Tours of the facility must be made with volunteers or event coordinators. Walk-ins are discouraged because the staff or the rooms may not be available to view.

6. What type of proof is required to determine discounted pricing?

Citrus Heights Resident: CDL; Invoice; or bill, issued in the renter’s name, with Citrus Heights address listed (i.e. utility bill or cell phone bill).
Citrus Heights Businesses: A copy of the Citrus Heights Business License is required for the event file.
Non-Profits: Non-profit 501(c)3 number.
Documentation is needed at time of booking.

7. Do I have to use a Preferred Caterer for catering?

No, renters are welcome to use any firm of their choosing for catering, however, catering fees apply if renting the kitchen. All caterers NOT on the preferred vendors list must provide the required insurance 30-days prior to the event.

8. What other preferred vendor lists do you have?

There are no other preferred vendor lists for the event center. Renters enjoy the freedom to choose their own decorators, party supply/rental establishments, event coordinators, and entertainment. Insurance is required for each vendor.

9. Are you allowed to serve alcohol at your event?

Renters are allowed to serve alcohol and to sell alcohol at their events. When alcohol is being served; security may be required depending on the event attendance and additional insurance requirements are required. Sales of alcohol at an event require a ABC (Alcohol Beverage Control) license.

10. Who can sign my ABC permit?

Both the Citrus Heights Event Center and Citrus Heights Police Department must sign off on the State of California ABC 221 Application prior to submitting to the State for consideration. Please contact the venue 916-727-5400 to make arrangement prior to coming in for a signature.

11. Can I hang items on the walls?

Renters may use blue painters tape only. There are no nails, hook or tacks of any-type allowed. Best rule of thumb, is “no permanent marks” allowed.

12. Are candles, sparklers, or open flame allowed in the facility?

No open flame allowed for decorating purposes. Sparklers and cold sparklers are not allowed.

13. Does the Event Center have complementary Wifi?

Yes.

14. Will security be required for my event?

Yes, if serving alcohol and the number of attending your event is over 100.
Yes, security is required if the attendance is over 300.

15. Can I use an outside security firm?

No. ALL security required for events is coordinated through the event center with off duty officers of the Citrus Heights Police Department.

16. How many hours can I rent the facility?

Each rental space has a minimum amount of rental hours. The renter may choose to rent more hours depending on their individual needs (max rental hours is 16). All set-up and clean-up are to be included in the rental hours. All rental hours must be finalized 2-weeks in advance of the event date.

17. What do I need to access the Audio Visual Equipment (screen and projector)?

The screen and projector can be hooked up to the client’s laptop. Client must bring their own laptop computer.

 Client has a PC Computer:  the event center is a PC world, the hook-up is a HDMI connection. The event center has the HDMI cords. 

Client has a MAC Computer:  the client will need to bring a MAC Adapter (aka Donegal) to make it HDMI compatible to our system. The hook-up is a HDMI connection. 

18. Are microphones available at the facility?

Yes, microphone capabilities are available in the all rooms of the facility (exception Kitchen, Senior Center). Several types of microphones are available. Hall A/B/C: Cordless Microphone; Lapel Microphone; and Hard-Wired Microphones Flex Rooms: Hard-Wired Microphones only

19. What are the cleaning requirements?

Cleaning requirements are outlined in the Guidelines, Policies and Procedures on the website.

20. I need to make a contract change or cancellation.

Contract change: The easiest way to update a contract is to the email the staff at the event center. Cancellations: Cancellations must be submitted in writing.

21. How will I get into the building on the day of my event?

Event center staff will be scheduled to be in the building at the time of your rental to let you in the venue. You are not allowed into the facility until your rental time begins. There are no exceptions.

22. What if staff does not show up to open the building on the day of the event?

If the contracted rental time has exceeded 15-minutes and no staff member has unlocked the building, clients may call the non-emergency number for CHPD at 916-727-5500 and ask the dispatch to notify the on-call person for General Services. Do not call CHPD if you show up early or rental time has not exceeded 15-minutes past your rental time or your deposit will be charged a fee of $250.00 for an emergency service call. No exceptions.

23. Is staff on-site throughout my event?

There is always an event center staff member on-site throughout your event should you have any questions. This is at no additional cost, to the renter, for the event attendant, it is a service the event center provides to their clients.

24. Does the Event Center have a recycling plan in place?

Yes, both dry recycling materials as well as organic food waste is recycled at the event center. 

a) Dry Recyclables: In each of the rental rooms the event center has provided BOTH garbage (black or beige) and recycling bins (blue). All renters are required to take out their own recycling and trash at the end of their event. Larger receptacles are marked and located in the parking lot. Event center staff can assist with pointing them out. 

b) All renters are required to separate their food waste at the end of their event in the kitchen. Large blue receptacles are located directly outside of the kitchen. Event Center staff can assist with pointing them out.

Show All Answers

1. How do I obtain a public record?

Contact the City Clerk’s Office and give them as much information about what you’re looking for as possible. Visit the Public Records page for more information.

2. How do I access the Citrus Heights Municipal Code?

The municipal code is available at City Hall or online. Visit the Municipal Code page for more information.

3. How do I apply to be on a city board or commission?

Contact the City Clerk's Office at 916-725-2448 for information on how to apply for a vacant seat, or view the City's online application form (PDF).

Show All Answers

1. How do I contact the City Council?

Contact information can be found on the City Council page.

2. When are the City Council meetings held, and where can I get a copy of the meeting agenda?

The Citrus Heights City Council meets on the 2nd and 4th Thursday of the month at 7 p.m. in the Citrus Heights Council Chambers. Visit our City Council Meetings page for more information.

3. Where can I obtain a voter registration form or absentee ballot?

Please visit the County of Sacramento's Voter Registration website.

4. How do I apply to be on a city board or commission?

Contact the City Clerk's Office at 916-727-4718 for information on how to apply for a vacant seat, or view a list of vacancies and access the application form (PDF).

Show All Answers

1. How is the City Manager selected?

The City Manager is appointed by a majority of the City Council, and serves at the pleasure of a majority of the City Council.

2. What does the City Manager do?

As the top appointed official in the city, the City Manager supervises city departments and provides administrative and legislative/policy support to the City Council. 

If you need to contact the City Manager, you may email him at: CityManager@citrusheights.net.

Show All Answers

1. Can I remain anonymous when I file a complaint?

By ordinance, the city does not give out any information regarding the complaining party. All information submitted to Code Enforcement is held in high confidence. However, it is recommended that you leave your name and phone number so the code enforcement staff can call back if there are any questions.

2. How many vehicles can one person own?

There is no law that limits the number of vehicles one person can own. However, vehicles in public view must be licensed with current registration, in operable condition, and be parked on an approved parking surface.

3. How are codes enforced?

City codes are designed to maintain a healthy and safe environment and preserve the quality of life standards for residents and businesses. There are many types of codes: City Codes, Fire Codes, Uniform Building Codes, Uniform Housing Codes, Zoning Ordinances, Vehicle Codes and Penal Codes. Code Enforcement is a responsibility shared by staff of several departments in the City of Citrus Heights. The city relies on residents to help identify possible code violations. Code Enforcement officers respond to complaints according to the impact of the violation on the community.

Situations that pose a serious risk to health and safety are given top priority; others are pursued in the order in which they are received. For all types of code complaints, the first step is personal contact by a Code Enforcement Officer to ascertain if a code violation exists, and to request remediation. If the individual responsible for the situation is not available, or is unwilling to correct the code violation in a timely manner, a notice of violation or a citation may be issued. The individual has ignored previous notices / citations. In many cases the individual responsible for the code violation is given the opportunity to voluntarily correct the situation and comply with current codes without a penalty. If the correction is not made in reasonable time the individual may be subject to fines and other penalties.

4. I have relatives visiting. Can they stay in their RV in front of our house?

City code does not allow occupancy of RVs except in approved mobile home / RV parks. It is a serious violation to have a power cord run from the house to any camper, motor home or trailer.

5. Can commercial trucks and/or trailers park in a residential neighborhood?

 The parking of a motor vehicle used for commercial or industrial purposes and rated more than one ton capacity and trailers used for commercial or industrial purposes shall not be parked or stored in any residential zone except when loading, unloading, or rendering service. (CHMC §106.36.030E)                          

6. I have mold in my home, what do I do?

We suggest calling an environmental hygienist to assist you with this problem. There are listings for environmental hygienists in the yellow pages of the phone book. The Code Enforcement Division can help out if there is a current active source causing the mold, for example a broken leaking pipe, leaking roof etc.

7. How do I make a complaint about a city code violation?

Reports can me made to the Code Enforcement Division in many ways. Reports may be left on the 24-hour recorder at 916-725-2845 or filed on the website by using the Online Service Request. Complaints may also be filed in person or mailed to City Hall. When filing a complaint, be prepared to leave the complete address and details of the violation.

8. I want to add to my existing driveway (or add a second driveway) by removing a side lawn. Do I need to notify anyone?

There are codes restricting both the amount of driveway width allowed per residence (35 feet maximum for single family and duplex residential) and how a driveway ties in or encroaches onto the public right-of-way (the sidewalk). The General Services Department should be contacted at 916-727-4770 for an encroachment permit if the existing sidewalk will be part of the driveway. If a second driveway is being considered, the Planning Division should be contacted at 916-727-4740.

9. What is an approved parking surface?

Acceptable parking surfaces include cement, asphalt, decomposed granite, inlaid brick or stone, or parking strips composed of the above mentioned materials. All parking surfaces must also meet the standards set forth in section 50-146.(9)a.,b., of the Citrus Heights Municipal Code and be maintained free of weeds and debris.

10. My neighbor has a boat and trailer parked in the driveway. Is this allowed?

As long as the vehicles have current registration, are in operable condition (no flat tires, broken windows, etc) and parked on an approved parking surface, there is no code preventing the parking of these vehicles in the driveway.

11. What happens when I report my neighbor for a city code violation?

We are aware that violations frequently occur due to a lack of knowledge of the codes. Therefore, our first step (for all non-emergency calls) is to send a Courtesy Letter. The Courtesy Letter is sent to the current resident advising them that a complaint has been received with a list of the alleged violations, and informing them that we will be inspecting the property on, or after 10 days from the date of the letter. These courtesy advisements allow the resident to call us with any questions or concerns and then to make any corrections necessary before an officer inspects the property. Most of the time, the Courtesy Letter resolves the issue.

In cases where compliance is not gained, an official Notice to Abate letter is sent via certified mail to the property owner, warning of monetary penalties in the form of both fees and administrative citations. These fees and fines are issued if the violations are not corrected by the official re-inspection date specified on the notice.

If you have filed a complaint and do not see any changes, please keep in mind that this process allows the residents of Citrus Heights between 10 and 20 days to bring their property into compliance before monetary penalties are issued.

You are always welcomed to contact the Code Enforcement Unit at (916) 725-2845 to check the status of any service request.

12. Where can I find FAQs about the Rental Housing Inspection Program?

Here is the link to the Rental Housing Inspection Program.  

http://www.citrusheights.net/RHIP

For additional questions email RHIP@citrusheigths.net or call (916) 727-5520

Show All Answers

1. Why do we need Creek Week?

Among several reasons:  

•  Trash and storm debris clog channels which creates local flooding problems
•  Chemical fertilizers, pesticides, motor oil & paints pollute the water, killing plants & wildlife, and contaminates drinking water sources
•  Sewer backups and overflows are harmful to local waterways
•  Stream bank erosion means loss of valuable trees and wildlife habitat

2. How long has Citrus Heights participated?

The city of Citrus Heights has been a proud partner with the Sacramento Area Creeks Council since 2003.  For more information visit http://saccreeks.org/ or www.creekweek.net 

3. How can I help at home?

• Never use a storm drain as a dump for any kind of waste
• Non-compostable green waste should be disposed of in the regular garbage cart
• Minimize use of chemical fertilizers and pesticides to avoid poisoning waterways and wildlife. 
• Use biological alternatives to harsh fertilizers or pesticides. 
• Dispose of chemicals, oil, paint or other toxic material at County Hazardous Materials Division
• Protect native stream side vegetation to help prevent bank erosion

4. What are the benefits?

• Clean streams and attractive green spaces add scenic value to property and homes
• Creeks and green belts buffer traffic noise in neighborhoods
• Stream corridors provide healthy habitats for wildlife
• Clear channels carry storm water safely to the rivers
• Flowing water, trees and green ways help moderate Sacramento valley temperatures
• Creek trails provide play areas for children and walking, jogging and bicycling routes away from traffic

5. Why do you need volunteers? How do I sign up?

• Citrus Heights has over 26 miles of creeks impacted by storm runoff, tree debris and windblown litter
• Annual rains promote vigorous brush growth that can become overgrown
• Maintaining healthy water ways improves local communities
• Community presence deters illegal dumping, loitering and littering
• Many families look for community service opportunities 
• Many schools encourage student service hour requirements

Volunteers can register by calling Sunrise Parks and Recreation District at 916-725-1015 or online at www.creekweek.net 

Show All Answers

1. Where can I find Citrus Heights demographic information?

See the Demographics and Market Data webpage.

2. What is the Sunrise MarketPlace and how do I contact them?

The Sunrise MarketPlace is a business improvement district composed of 70 property owners and more than 500 businesses located in a 10-block area around Sunrise Boulevard and Greenback Lane. Information for the Sunrise MarketPlace can be obtained by calling 916-536-9267.

3. Where can I find information about jobs in the community?

Visit the Citrus Heights Sacramento Works One Stop Career Center webpage.

4. What do I need to do to start a business in Citrus Heights?

Check out the Starting a Business webpage for more information and resources.

5. Services & More

All Star Printing  7920 Alta Sunrise Lane #120, Citrus Heights, CA 95610 (916) 726-3311                                 F (916) 726-3309 http://www.allstarprinting.com/ bill@allstarprinting.com andrew@allstarprinting.com Apple Fix Pros 6831 Greenback Lane, Citrus Heights, CA 95621 916 735 5966  ahmed@applefixpros.com www.AppleFixPros.com Appliance Parts Center  7360 Auburn Blvd #1, Citrus Heights, CA 95610 (916) 729-3117 https://applpartscenter.biz/ Armstrong Plumbing Inc. 2551 Albatross Way, Sacramento, CA 95815 C: (916) 870-6900                                 O:(916) 978-5859 marcelle@armstrongplumbing.net Batteries Plus Bulbs 8025 Greenback Ln suite a, Citrus Heights, CA 95610 (916) 722-3300 BatteriesPlus.com  Ben’s Barketplace - Citrus Town Center 7935 Greenback Ln, Citrus Heights, CA 95610 (916) 745-6262 https://bensbarketplace.com/citrusheights BKPR Entry  BKPRentry.com Blue Sky SMOG and Repair 7601 Greenback Lane, Citrus Heights, CA 95610 (916) 744-7664 http://blueskyautosmog.com/ Casillas Cigars of Citrus Heights.  7435 Madison Ave, Citrus Heights, CA 95610 (916) 961-1999 https://casillascigars.com/ Chris Ahern 7912 Glen Stone Ave, Citrus Heights, CA 95610 C(916) 956-7555       O(916) 726-8705 F (916)726-8504  www.ahernremodel.com Citrus Heights Grocery Outlet  6059 Greenback Ln, Citrus Heights, CA 95621 (916) 729-3600 https://groceryoutlet.com/circulars/storeid/134 Dillingham Enterprises PO Box 4354 Citrus Heights, CA 95611 916.316.3783 https://www.care.com/b/l/dillingham-enterprises/citrus-heights-ca Discount Liquor Mini Market (Liquor Mini Mart)  7339  Greenback Lane, Citrus Heights, CA 95621 (916) 726-1181 Dollar General  7963 Auburn Blvd, Citrus Heights, CA 95610 (916) 945-2715 https://dg.coupons.com/coupons/dollar-general-coupons/ Expert Chip Repair  (916) 572-1910 cs@expertchiprepair.com www.expertchiprepair.com Fountain Square Market Convenience Store   7340 Greenback Ln #1, Citrus Heights, CA 95621 (916) 728-5656 Harris Industrial Gases 8475 Auburn Blvd Citrus Heights CA 95610 (916) 725-2168 https://harrisgas.com/ Home Story (Serving Citrus Heights, Showroom in Lincoln) 1751 Aviation Blvd. Suite #200, Lincoln, CA 95648 (916) 836-8645 www.homestorydoors.com Medallion Plumbing 6933 Blossom Court, Citrus Heights, CA 95610 (916) 597-1552 Parish Termite & Pest Management Inc. 7530 Auburn Blvd suite a, Citrus Heights, CA 95610 (916) 722-5000 https://www.parish-pest.com/contact-us.html Info@parish-pest.com Parrotopia 5910 Auburn Blvd, Citrus Heights, CA 95621 (916) 891-5308 www.parrotopiasac.com www.facebook.com/ParrotopiaSacramento/ Prestwood IT Solutions  8421 Auburn Blvd suite 256, Citrus Heights, CA 95610 (916) 726-5675 support@prestwood.com  https://www.prestwood.com  Rainbow Electronics  7531A Madison Ave, Citrus Heights, CA 95610 (916) 863-7277 www.rainbowelectronics.net Ranch Motel 6221 Auburn Blvd, Citrus Heights, CA 95621 (916) 725-2901. https://www.ranchmotelcitrusheights.com/ Reliable Home Improvement, Inc. 7300 Auburn Blvd, Citrus Heights, CA 95610 (916) 773-0263 https://reliablehome.net/ Richard Morris Electrical  6237 Summerset Lane Citrus Heights, CA 95621  (916) 599-0392         richardmorriselectric@gmail.com S I V Transport 8473 Acorn Creek Ct, Citrus Heights, CA 95610 (916)200-8982 www.sivtrans.us SacFood - Volunteer or Sign Up 6060 Sunrise Vista #2160, Citrus Heights, CA 95610 To request help: (916) 945-3595 Volunteer to delivery food: https://forms.gle/dnWiECjF8WcFXFmv8 Single Mom Strong 7525 Auburn Blvd. suite 5 Citrus Heights, CA 95610 (916) 687-1282 www.singlemomstrong.org https://www.singlemomstrong.org/empowerme-pre-school-and-childcare Skowron & Bunning LLP 6939 Sunrise Blvd #120, Citrus Heights, CA 95610 (916) 728-1040 http://bbrsllp.com/ Sunrise Montessori Preschool/Daycare 8449 Sunrise Blvd.  (916) 722-7772 Www.RosevilleMontessori.com The Marine Corps Recruiting Office  7866 Macy Plaza Dr, Citrus Heights, CA 95610 (916) 965-3726 https://www.facebook.com/FairOaksMarines/ The Wine Consultant 8039 Greenback Lane, Citrus Heights, CA 95610 (916) 721-9463  WWW.THEWINECONSULTANT.COM Titan Property Management 8421 Auburn Blvd, Suite 170, Citrus Heights, CA 95610  (916) 745-3385 https://www.sacramentopropertymanagement.co/ USA Cash Services 7347 Greenback Ln, Citrus Heights, CA 95621 (916) 726-1800 https://www.usacashservices.com/  https://www.usacashservices.com/apps/Home.nsf/l_california_payday_loan_locations.xsp

Show All Answers

1. Where is the City's AB1600 Annual Report?

The City's AB1600 Annual Report is located here.

2. Where is the current Annual Comprehensive Financial Report?

The Annual Comprehensive Financial Report is located here.

3. Where is the current adopted budget & Capital Improvement Program documents?

The Budget and CIP is located here.

4. Where is the IRS W-9 Request for Taxpayer Identification Number form ?

You can access it here, or by going to the IRS website.

5. What is the utility users tax?

The rate is 2.5% on all utilities. A blank remittance form can be found here.

6. Where can I find information about Business Licenses?

Business License information can be found on the planning departments webpage here. 

7. Where can I find housing stock information?

State law requires the city to maintain certain health and safety standards in housing property. Fees collected are used to fund the program that responds to the violation of these standards. See the Housing Stock Fee page for more information.

8. Where can I find information about State Controller's Government Compensation in California?

For information regarding the State Controller's Government Compensation in California, click here.

9. Who do I email about Delinquent Utility Liens?

Please email your inquiry or request for payoff demand to chrecycles@citrusheights.net 

10. Who do I email about Certificate of Nuisance Liens?

Certificate of Nuisance Liens may be from the City of Citrus Heights regarding Code Enforcement activity on a property. Please email the payment demand, a copy of the Certificate of Nuisance, property address, APN, name of owner(s), and the title company (OR) responsible party contact name/email/phone number to the Finance Department at finance@citrusheights.net.

Show All Answers

1. Do I need to do a live scan again if I have already done it once or more before?

Yes. The DOJ does not share your information with other agencies. It is against the law for different agencies to share confidential fingerprint results with each other. An applicant's Live Scan form acts as a release for a criminal history response to be sent to the specified requesting agency. This means that you must submit a new application each time a criminal history is requested of you; therefore you must go through the Live Scan process again. Previous Live Scan information CANNOT be utilized.

2. Why do I have to be fingerprinted again if I've already been fingerprinted in the past?

1) Per DOJ policy, sharing of criminal history is not permitted.
2) For identification purposes.
3) Each job/license/permit application can require a different level of service, i.e. some require DOJ, some require both DOJ and FBI, in addition to other checks.

Criminal Offender Record Information (CORI), including responses that no criminal record exists, are confidential. Sections 11142 and 11143 of the Penal Code provide for criminal penalties for the release of this information to unauthorized individuals.

Article I, Section 1 of the California Constitution grants California citizens an absolute right to privacy. Individuals or agencies violating these privacy rights place themselves at both criminal and civil liability. The California right of privacy was created to curb, among other things, the over broad collection and retention of personal information by government agencies, the improper use of information properly obtained for a proper purpose, and the lack of a reasonable check on the accuracy of existing records. (White v. Davis (1975) 13 Cal.3d 75, 775.)

CORI shall be accessible only to the records custodian and/or hiring authority charged with determining the suitability for employment or licensing of an applicant. The information received shall be used by the requesting agency solely for the purpose for which it was requested and shall not be reproduced for secondary dissemination to any other employing or licensing agency.

The retention and sharing of information between employing and licensing agencies are strictly prohibited. The retention and sharing of information infringe upon the right of privacy and fails to meet the compelling state interest defined in Loder v. Municipal Court (1976) 17 Cal.3d 859. In addition, maintenance of redundant information separate from the information maintained by the California Department of Justice (DOJ) avoids the updates and makes it for DOJ to control dissemination of CORI as outlined in section 11105 of the Penal Code.

3. Once I have my fingerprints taken will they always be on file with the government?

No. Once your fingerprint record has been processed and your suitability for certification, licensing, employment and/or volunteerism has been reported to your Referring Agency, your fingerprint record is deleted. The only civilian fingerprint records kept are those belonging to convicted felons.

Show All Answers

1. What is a service request?

Service requests can be made to report problems to the City for road conditions, street light outage, stray shopping carts and more! 

Service Requests | Citrus Heights, CA - Official Website

2. How often are City streets swept?

Every public street within the City is swept once per month. Arterial streets are swept twice per month. During heavy leaf-drop season (November through January), every street is swept twice. See the Street Sweeping | Citrus Heights, CA - Official Website to see which week the street sweeper is in your area.

3. Why doesn't the City install a stop sign at a certain intersection?

Stop signs may be installed after stop sign warrants are met for a particular intersection. Stop sign warrants are based on traffic volumes, visibility, and the accident rate. Many people believe stop signs are the answer to controlling speeding along streets. The Caltrans traffic manual states that stop signs are not to be used as a speed control device, but to identify who has the right-of-way at an intersection. 

Studies have shown that when unwarranted stop signs are installed along a road, motorists soon realize that the stop signs are unnecessary and begin to run the stop sign. This behavior could lead to an accident. Also, motorists tend to speed up after an unwarranted stop sign because they are frustrated by having to stop or slow for what they feel is an unnecessary stop sign. In many cases, measured speeds have been higher between stop signs than before the signs were installed.  

Requests for transportation safety improvements may be made using the Multi Modal Transportation Safety Program. Visit Multi Modal Transportation Safety Program (MMTSP) | Citrus Heights, CA - Official Website for more information.  

Requests for traffic sign maintenance can be requested through the Service Requests | Citrus Heights, CA - Official Website.

4. How do I ask the City to review a traffic problem in my neighborhood?

The City has developed the Multi Modal Transportation Safety Program (MMSTP) to evaluate traffic problems and develop strategies to improve traffic conditions in residential areas. Please call 916-727-4770, or use the city’s MMTSP Reporting Form to report your concerns.

5. What can be done about speeding in my neighborhood?

Studies show that a high percentage of neighborhood speeding is caused by people who live within the area. The police department will respond to reports of specific problem drivers. In such cases, please call the police traffic hotline at 916-727-5525, or submit a Online Reporting | Citrus Heights, CA - Official Website  directly to the department. The traffic engineering staff members work closely with the police and fire departments to develop area-wide plans.

6. How do I report missed service for garbage, organic green waste, or mixed recycling containers?

Missed pick-ups can be reported via SeeClickFix or by calling the General Service Department at (916) 727-4770. You may also call Republic Services directly at (916) 725-9060.

7. In which neighborhood area do I live / work?

The City is divided into 11 neighborhood areas. Each area includes the people who live and work within the boundaries. Neighborhood leaders within these areas work together to improve the quality of life for their fellow community members. Please use the neighborhood map to see the area in which you work or live. Please see the REACH and individual neighborhood association pages for specific contact and meeting information.

8. Where can I get sandbags in storm season?

The City provides sandbags for CITRUS HEIGHTS RESIDENTS ONLY.  Please bring proof of residency, such as driver’s license or utility bill showing you live in Citrus Heights. If you do not live in Citrus Heights, please contact your local agency (City of Roseville, Sacramento County, Placer County, etc.) for sandbag information. 

The City can provide limited, unfilled sandbags to our residents through the General Services Department.  Residents may come to City Hall at 6360 Fountain Square Drive during normal business hours (M-F, 8-5), provide proper identification showing Citrus Heights residency, and staff will provide a limited number of empty sandbags to be self-filled at the following the locations: 

• City Hall (6360 Fountain Square Drive) 

• C-Bar-C Park (8275 Oak Avenue)

Residents must bring their own shovels to the sand pile locations.  See more information about Be Storm Ready & Disaster Preparedness | Citrus Heights, CA - Official Website.

9. Where can I find out more about the West Nile Virus?

The Sacramento-Yolo Mosquito and Vector Control District's Fight the Bite website is extremely informative. Visit the site to find out about the status of the virus, what you can do to protect yourself, and other useful information.

10. WHERE can I report potholes?

1. Through the City of Citrus Heights website: Service Requests | Citrus Heights, CA - Official Website

2. Through the SeeClickFix app:  

3. Call Citrus Heights General Services Department at 916-727-4770 to report potholes.

4. Email the General Services Department at servicerequestgsd@citrusheights.net

Please report potholes in Sacramento County by calling 3-1-1 or 916-875-4311, or use their webpage www.311.saccounty.net 

11. WHAT information do you need from me to report a pothole?

1. Location (intersection or address)

2. Specifics – bike lane, center line, corner at stop sign, left turn pocket, etc.

3. Provide pothole size – small, medium, large or dimensions – 12x12, depth, etc.

4. Take a picture or geocode it with SeeClickFix 

12. POTHOLE FACTS – WHY do they happen?

1. Weight – heavy vehicles and frequent traffic deteriorate pavement

2. Water – water seeps into cracks, loosening asphalt

3. Weather – wet and cold weather weaken roads further

Find out more about our Pavement Maintenance Program | Citrus Heights, CA - Official Website  and Residential Street Resurfacing | Citrus Heights, CA - Official Website 

13. HOW are potholes repaired?

FIX IT FACTS –  

1. Hot asphalt can’t be applied in cold, wet weather – hot asphalt requires temps to be 50 degrees or higher

2. Cold patch won’t compact as tightly as hot asphalt and may loosen again, especially when wet

3. Mill and fill removes existing surface layers, usually in larger sections than the pothole, and refills the area with new asphalt for 7-10 year life span

Find out more about our Pavement Maintenance Program | Citrus Heights, CA - Official Website  and Residential Street Resurfacing | Citrus Heights, CA - Official Website 

14. How do I know if I need flood insurance?

On February 22, 2024, the Federal Emergency Management Agency (FEMA) has adopted new Flood Insurance Rate Maps (FIRMs) to better reflect the flood hazards.  The mortgage and insurance industries rely on these FIRMS to determine the need for a property owner to purchase flood insurance. If your property is located within a flood hazard area, we encourage you to buy flood insurance to protect yourself from losses due to flooding. Visit our webpage for more information:

FEMA Information and Flood Insurance  | Citrus Heights, CA - Official Website

15. How do I know if I need an Elevation Certificate?

You may need an Elevation Certificate if: 

• when you are planning additions or new structures on your property within 50-feet of a floodplain
• your structure is located within a flood hazard area, flood insurance protection is required by your mortgage company
• if your property changed designation in the recently adopted (February 22, 2024) Federal Emergency Management Agency (FEMA) Flood Insurance Rate Maps (FIRMs) to better reflect the flood hazards. 

Visit our webpage for more information. 

Show All Answers

1. I am about to become homeless. Is there an emergency shelter program?

There are several agencies in the area that can assist during these times of need. Please refer to our Emergency and Shelter Assistance page. In addition, for emergency housing, call 211 and press 8 for homelessness and services near you.

2. What programs are offered to homeowners?

The City offers two programs: First-Time Home Buying Assistance, and Home Repair.

3. Does the City offer senior resources?

Seniors are the solid roots of our community! You may view the Seniors Resources for a variety of services offered to seniors living in Citrus Heights. 

4. If my landlord is evicting me what are my rights as a tenant?

The Renters Helpline provides telephone counseling and mediation services for residents in a housing crisis or dispute. The program counselors deal directly with concerns regarding landlord-tenant disputes and help refer housing issues to the appropriate agency. To contact the Renters Helpline, use one of these methods below: 

• Phone: 916-386-7877
• TTY: 7-1-1 and ask to be connected to the Renters Helpline
• Website: Renters Helpline

5. What is the City doing about unhoused individuals?

Beginning in October 2023, the City partnered with Sacramento County Department of Homeless Services and Housing (DHSH) to deliver a Street Outreach Program for unhoused individuals in Citrus Heights. The Street Outreach Program is operated by Community HealthWorks, a nonprofit addressing some of the most complicated issues to remove barriers, so all people have an opportunity to be healthy and lead a life of dignity and humanity. 

Community HealthWorks provides the City with one full-time Community Health Worker (CHW) who connects unhoused individuals to supportive services, emergency shelter, interim and permanent housing, supplies, and other services to help the individual achieve next steps to becoming housed. 

The City also has a strong partnership with local nonprofits, including working with Citrus Heights Homeless Assistance Resource Team (HART). More information can be found on Citrus Heights HART page. 

6. How do unhoused individuals connect to services?

A Community Health Worker (CHW) can connect individuals to services and resources. To begin the intake process, meet a CHW at one of these locations. 

• Monday onsite at Living Water Church (7605 Lauppe Ln) from 1 PM to 3 PM. This location is for client intake, assessment, and services. 
• Tuesday, Wednesday, Thursday, and Friday a CHW is available as needed. An individual may work directly with a CHW. 

Sacramento Coordinated Access System (CAS) is available to connect the unhoused population in Sacramento County to essential shelters and resources.

• Call 2-1-1 or press 8 for homelessness information and services near you. 
• Website: Coordinated Access System (CAS) 

7. I would like to volunteer in the community to help unhoused individuals. How can I help?

Here’s a few ways you may get involved in the community. 

• Be involved in Citrus Heights Homeless Assistance Resource Team (HART).
• Be involved in Citrus Heights Collaborative.
• Be involved in Citrus Heights Neighborhood Area. 

8. How do I report and encampment?

Reporting is crucial to keeping our city clean and safe for everyone. When residents report what they see, it leads to a more beautiful community and healthier environment. Download the See-Click-Fix App and submit a request online. Requests are reviewed by the General Services Department and all requests that are enforcement related issues will be forwarded to the Citrus Heights Police Department.

9. How many unhoused individuals have been placed in permanent housing, shelter, and/or transitional housing due to the help of a Community Health Worker (CHW)?

Between October 1, 2023, and April 10, 2024, 73 clients have been enrolled in the program, due to the help of a CHW 20 clients have been housed. In addition, 24 clients received CalAIM referrals.

10. What is Winter Sanctuary?

The Winter Sanctuary is a program operated by Citrus Heights HART for residents experiencing homelessness. The goal is to offer shelter to people during the cold and rainy winter months as well as opportunities to connect to social services, resources, and housing. More information can be found on Citrus Heights HART page.

11. How is the Community Health Works Street Outreach Program funded?

The Street Outreach Program is funded by American Rescue Plan Act (ARPA) district-directed funding allocation from Sacramento County District 4 Supervisor Sue Frost. This funding source for the program will end December 31, 2025.

12. I am behind on rent. Are there any resources available for assistance?

Rental assistance resources in Sacramento County are hard to find. Dial 211 for free, confidential, 24/7 social, health, and disaster services information and referrals. 

Show All Answers

1. Who pays the housing fee?

All recorded owners of rental property are to pay an annual fee in the amount of $12 per rental unit.

2. What services does this fee pay for?

State law requires the city to maintain certain health and safety standards in housing property. Fees collected are used to fund the program that responds to violations of these standards. For further information regarding this program, please call 916-725-2448.

3. What is "rental property"?

A rental property is any type of dwelling unit rented for any length of time for any price.

4. What if I don't collect rent for this property?

Rental properties are defined as "residential property" in which the owner does not reside. This means a house could be occupied by an owner's relative or friend who is paying less than market value, providing house-sitting services, or paying utilities only or no rent at all and still be considered a rental. If the property this bill refers to is not a rental property, please call 916-725-2448. If you do not call, the bill will continue to be outstanding and could result in fines and/or collection efforts against you.

5. What if I just bought or sold this rental property?

This bill is the responsibility of the owner of record as of January 1. If you were not the owner as of January 1, please call 916-725-2448 to avoid possible fines and/or collection efforts.

6. How is this amount billed?

The amount is billed annually through Sacramento County Utilities.

7. Will the amount due change each year?

Because the fee is for the purpose of covering costs for the state-mandated housing program, the fee can be adjusted each year by resolution of the City Council after a duly noticed public hearing.

Show All Answers

1. How can I search this FAQ?

You can use the FAQ search box to narrow results of questions and responses. Type in a word or short phrase, select "Mandatory Organics Recycling" from the dropdown and then click the search icon.

Using a Desktop Browser: The search box is located on the right side of this page.

Using a Mobile Browser: The search box is located towards the bottom of this page, under the last question. 

2. What is SB 1383?

Senate Bill 1383 is a statewide organic waste recycling mandate which was passed in 2016 and is intended to divert short-lived climate pollutants from landfills, reducing organic waste, food waste, and greenhouse gas emissions. You can view the legislation text here.

3. How will this law help the environment?

Landfill gas created by decomposing organic waste is a significant source of overall greenhouse gas emissions. This law helps California achieve its aggressive recycling and greenhouse gas emission goals and address climate change by reducing materials in the landfill which produce gas. 

4. How much landfill waste will this law reduce?

Despite the state’s robust and traditional recycling infrastructure, organic materials (yard trimmings, food scraps and soiled paper) make up about half of the State’s waste stream, and food waste is the largest single waste stream in California. Redirecting these resources to composting and digesting operations will save landfill space, generate energy, reduce emissions, and restore soi 

5. Who must comply with the new law?

The law affects all California residents, including those in single - and multi-family homes, commercial entities, and schools. The City has launched its organics recycling program for residents. Education and outreach will be provided to Citrus Heights residents on an ongoing basis. 

6. What is Organic Waste?

Organic waste is the food, food scraps, food-soiled paper AND yard waste that is being collected and recycled.

7. What is the difference between “organic food” vs “organic waste”?

Organic food often refers to food that is grown without the use of herbicides, pesticides, and fertilizers, or bioengineered genes (GMOs). Organic waste is the food, food scraps, food-soiled paper AND yard waste that will be collected and recycled. 

8. What is the difference between "food waste" vs "compost"?

Food waste is the food, food scraps and food-soiled paper intended to be disposed of. We can recycle that material to create fuel, energy and compost. Compost is organic material that can be added to soil to help plants grow. “Backyard Composting” is the process of creating compost by placing materials in open piles outside, mixing them and allow the process to turn organic waste into compost material. 

9. What does food waste recycling mean for residents?

Residents will dispose of all organic waste in their green waste cart, which was formerly only used for yard waste, instead of the garbage cart. Organic waste refers to food waste (including vegetable and fruit scraps, eggshells, meat, dairy, bones, and rotting food), food-soiled paper, (including pizza boxes, coffee filters, and paper napkins) and yard trimmings. Residents who do not currently have a green yard waste cart should call Republic Service at 916-638-9000 or 916-725-9060 to order a green waste cart at no additional charge.

10. How do I find out my Recycle schedule?

Your can view the collection schedules using our online calendar. Type in your service address to view your schedule and sign up for text and email reminders. 

11. What is the size of the free counter kitchen top pail?

Free counter top pails holds 1.9 gallons of organic waste and were delivered in July. If you did not receive a kitchen counter top pail, please contact Republic Services at 916-725-9060.

We recommend lining your indoor organic waste cart with newspaper or paper bags. You can also use liners; however, the liners do need to have a logo indicating they are compostable similar to these: 

12. How will residents prevent food waste from sticking to the inside of the organic waste carts?

Paper bags and BPI certified compostable bags or liners may be used to contain and deposit food waste inside the green Organic Waste carts.  It also remains acceptable to deposit organics loosely in the cart. We recommend lining your indoor organic waste cart with newspaper or paper bags. You can also use liners; however, the liners do need to have a logo indicating they are compostable. They might look like this: 

13. Do I need to use a compostable bag for my food waste?

No. Residential customers are not required to use a bag for your food waste, but if you do, it must meet the ASTM D6400 standard for compostability. Liners will have a logo indicating they are compostable. They might look something like this: 

If you do not know if a plastic bag is compostable, throw it out in the regular garbage!  It is still acceptable to deposit organic waste directly into the cart. 

14. Where should I store food waste until I bring it out to my green Organic Waste cart?

Food waste may be put directly into Organics Waste carts or can be stored in kitchen pails, paper bags and BPI certified compostable bags or liners and then deposited directly to Organic Waste cart. 

Best practice tip: Many people add food scraps to a non-compostable plastic bag, paper bag or other container and store the food scraps in the freezer until they are ready to dump them directly into the organics cart on their pick up day. This is a great option that costs virtually nothing, and you can reuse containers or plastic bags you already have on hand. 

Do not put non-compostable bags in the green organics cart. 

15. What happens if a resident has more than one green Organic Waste cart now?

Weekly collection service means most residents will no longer need an extra green cart. In addition, from November through January, residents can place up to 6 bags of leaves out (35 lbs limit) on collection day for free. 

If you choose to keep two or more green carts you will be charged a $14/month fee for the second cart and any thereafter. If you intend to reduce your number and/or size of carts for weekly collection, you must contact Republic Services Customer Service at 916-725-9060.

16. What if you don’t have an Organic Waste cart?

If you are in an HOA, your residential organization leadership may be working with Republic Services to determine if or how many green Organic Waste carts are necessary for your complex. 

All single-family homes will be charged for this service whether the use their Organics Cart or not. If you need to order a green Organic Waste cart, please contact Republic Services at 

916-725-9060.

17. Can a resident apply for an exemption or waiver?

This is a statewide mandate and there are no waivers granted for individual residents.

Business owners seeking a commercial exemption who do not generate organic waste can apply here.

18. Will there be an exemption for residents who are currently do not have a green waste cart?

Residents who do not have a green waste cart are not exempt from SB 1383, as all residents will be required to subscribe to organics collection service in order to comply with the law. 

19. What if I have no space for a new or larger cart?

All residents must have access to an organic waste cart to comply with the law. Multi-family residences (such as apartment complexes) will be provided with carts for their properties. The City and Republic Services will assess space concerns on a case-by-case basis to ensure all properties are in compliance with state regulations. 

20. Can I still compost at home or am I not allowed to do so with this new Organic Waste Recycling Program?

There are two ways to participate in the Organic Waste Recycling program. First, residents can place all food waste and food-soiled paper in the green Organic Cart along with yard waste. Second, residents can start a compost pile in a backyard garden. However, there are some food waste items that are not easily composted at home, such as bones, meat, greasy foods, dairy, and food-soiled paper. These items go in your organic cart so that they can be composted at a commercial composting facility.

Here is a link that can help: Backyard Composting | Citrus Heights, CA - Official Website 

 

21. Can I get an Organic Waste exemption if I already compost at home or if I don't generate any food waste?

Under SB 1383, we are not able to offer exemptions to customers who compost their food waste or who generate minimal food waste. 

22. Can I self-haul my food waste?

We do not currently offer the option to self-haul food waste. Residents must be provided with organic waste collection service to comply with SB 1383. 

23. Will there be a special rate for low-income residents?

There are no special rates currently offered for this service.

24. What can be put in the green Organic Waste cart?

Food waste, green waste (landscape and pruning, flowers, leaves), and food-soiled paper items such as pizza boxes or used paper plates and coffee filters can be put in the Organic Waste cart. View acceptable and unacceptable items here or use our Sort Smart tool to search specific items and learn the proper disposal cart.

25. Which paper products can go into the green Organic Waste Cart? Do paper coffee or soda cups count)?

Do deposit:

• Food-Soiled Paper: Used napkins, paper plates (non-coated), paper towels, coffee filters, tea bags, food soiled newspaper and greasy pizza boxes go into the green Organic Waste cart. Many restaurants are now switching to paper or “biodegradable” takeout containers. (no waxy or “shiny” linings; no foam containers)  
• Pleated and uncoated paper cups: Used pleated water cups, uncoated paper coffee cups, and used paper cups. 

Don't deposit: 

• Regular Clean Paper: Regular clean paper goes into the blue Recycle cart. (i.e. copy paper, newspaper, etc.; no inside linings, wax or food-soiled) 
• Waxed or Lined Paper: Paper with wax, plastic lining or foam goes into the Trash cart. (i.e. waxed or foam coffee cups, drink cups, some paper straws)  

26. How do we know if these food-soiled items can go into the green Organic Waste cart?

If the takeout container is “SHINY”, it is most likely trash. We cannot take food soiled paper that has lining, or wax included. 

• The recycling or biodegradable sign/designation icon on containers does not apply to Republic Services collection and recycling. Even if the item says that it is compostable, it may not meet the specifications of Republic Services' program and processors may not be able to use the product for benefits (compost, fuel, and energy).
• Plastic bags should not go into the green Organic Waste cart. 

27. Can I put compostable cutlery in the green Organic Waste cart?

Only paper-based food soiled items (no lining or wax) can go into the green Organic Waste cart. Even if it says compostable plastic spoon/fork, it does not meet our criteria for organics recycling. 

28. Do I need to change any of my garbage disposal habits?

You do not have to change your garbage disposal habits. However, it is better for the water quality and environment to dispose of food waste using your green Organic Waste cart to divert food products going to the water treatment plant. Best Practice: Reduce first, then Reuse, then Recycle. 

29. Does this program change how I dispose of fats, oils, and greases (FOGs)?

FOGs may be placed in a leak proof container and deposited in the regular garbage cart. Alternately, the container for food related fats, oils & grease may also be dropped off at the Household Hazardous Waste (HHW) facility at the North Area Recovery Station. For more info, visit: Stop the Clog - Sacramento Area Sewer District (sacsewer.com)

Used motor oil is not considered a FOG and Republic Services collects motor oil under specific circumstances. Please see our Programs & Services | Citrus Heights, CA - Official Website for more information. 

30. What should I do with Keurig cups?

Keurig and other instant coffee pods must be deposited into the trash. 

31. What happens to the organic waste after collecting it?

The organic waste will be taken to a composting facility in California to be composted and turned in to soil amendment, which can be used for farming and other agricultural uses.

32. Will residents be able to obtain compost for their yard?

Republic Services currently provides compost for Citrus Heights residents to pick up from the Republic Services transfer station at 8642 Elder Creek Road in Sacramento. In addition, Republic Services will provide compost locally for residents to access, and is working on finalizing a location. 

33. Where can I find more information?

If you would like information on SB 1383 regulations and statewide resources, you can find it at CalRecycle’s website: https://www.calrecycle.ca.gov/organics/slcp 

 

34. Where can we purchase compostable bags?

Compostable bags are now widely available at stores. You do not have to purchase compostable bags to comply with food waste recycling. You could use paper bags, or no bags at all but if you do, it must meet the ASTM D6400 standards. Liners will have a logo indicating they are compostable. They might look something like this:

 

If you do not know if a plastic bag is compostable, throw it out in the regular garbage!   

Show All Answers

1. Why is the City doing this program now?

The City of Citrus Heights receives hundreds of requests each year for the installation of stop signs, speed humps, and other traffic control devices to reduce speeding in neighborhoods. The current Neighborhood Traffic Management Program (NTMP) requires investigation, analysis, and a determination of whether the request is the most effective solution. This process takes time and is not very transparent to the community. The initiation of the MMTSP is intended to update, improve, and streamline the process allowing the City to quickly respond to citizen requests and track the status of requests anywhere in the process. Further, the MMTSP will promote and provide tools for Citrus Heights residents to improve safety in their own neighborhoods. The community is invited to help develop the MMTSP so that they have input into the program, and better understand how it works.

2. What does MMTSP provide?

• A toolbox of multi modal safety measures and traffic control devices as well as guidance on the best way to use these solutions to respond to resident requests 
• An improved and more transparent process for residents to submit requests for safety improvements 
• An improved process for reviewing concerns, investigating the problems, and identifying the best solutions, as well as a computerized system for ranking, prioritizing, and tracking resident requests and solutions
• Tools for Citrus Heights residents to promote safety in their neighborhoods

3. How can I get involved in the MMTSP?

There are several ways you can be a part of the program including:

Raise awareness about traffic safety in your neighborhood

Become a Neighborhood Champion!

Neighborhood Champions play important role in leading supporting MMTSP by:

• Communicating program goals and progress to neighbors and soliciting participation in local MMTSP activities
• Assisting the city at community meetings and events by sharing information about the program and participating in discussions

If you are interested in becoming a Neighborhood Champion, email MMTSP@CitrusHeights.net 

4. What about requests submitted before the MMTSP was finalized?

Previous requests made by residents for safety improvements have been incorporated into the MMTSP prioritization process. They have been ranked and prioritized using the procedures being developed as part of the MMTSP with input from the community. 

5. Does the City have money to install improvements?

The City will identify and prioritize safety improvements ranging from education and enforcement programs to capital improvements that may be incorporate into the City’s 5-Year Capital Improvement Program (CIP).  

One of the goals of the program is to develop low-cost, near-term solutions that can be implemented and evaluated for effectiveness. Should the evaluation near term treatments warrant higher cost solutions, the City will program funding toward improvements through the budget and CIP process, seeking grant and/or other funding sources to supplement construction costs. 

6. Neighborhood Safety Toolbox - How do we get access to the items in the toolbox such as the lawn signs and window clings?

A limited supply is available at City Hall. However, the files to make your own is available to any group or individual that would like them.  

In addition, neighborhood associations have access to funds, and creation of these signs for residents and business are an eligible item that the neighborhood association can choose to spend on, if they choose.

7. When will the tool be live for us to use?

The launch is planned for this coming spring (2021) and will include outreach to all those we currently have in our notification database.  We will also issue news alerts in the City newsletter and other regular communication platforms as well as on social media.

8. There appears to be a large backlog of requests. How long will a request remain on the list/map?

It is something that we are currently discussing.  The current feeling is that after 5 years, if the request has not been implemented, there will be a follow up with the resident to see if there is still an issue.  The request would not drop off the list without communication between the city and initial resident who raised the concern.

9. Will we be able to see which requests have been selected for implementation and the associated timeline?

You will be able to see which requests have the highest ratings and have been recommended for implementation. However, the city cannot guarantee any timescales and therefore the map will not show timescales for each request but will be updated as information is available.

10. How does education and enforcement factor into the program?

The MMTSP will complement existing enforcement efforts in Citrus Heights. We recognize that enforcement is a huge part of neighborhood traffic safety, but unfortunately, the Police Department cannot be everywhere at once. Therefore, a combination of engineering, education and enforcement is the best solution. The MMTSP will review traffic safety concerns as they come in, and the General Services Department will work to identify countermeasures as appropriate in addition to the on-going enforcement efforts by the Police Department. 

We have developed a toolbox of items to help spread the word regarding traffic safety in Citrus Heights including the lawn signs and car clings as an educational component to this program.

In addition, we continue to provide educational opportunities and work with neighborhood schools. This has been a bit challenging this past year, as schools were in distance learning mode, neighborhood groups were unable to meet in person, etc. But when we return to in person learning and can meet in person, city staff will work with principals, teachers and neighborhood representatives to identify opportunities to educate all on proper bike/ped rules and safety.

11. How are the requests that go directly to the police department considered as part of this process?

The City is working with the Police Department to ensure all calls regarding traffic safety are included in the MMTSP review.  The goal is to capture concerns from all methods (phone, email, website) and departments (engineering and police) into one central location where all can be evaluated as part the MMTSP program.

12. What if there is a serious concern that should be addressed right now?

All concerns will continue to be reviewed by staff as they come in.  If an item is reported that is an immediate safety concern, staff will determine the best course of action at that time.  In addition, certain categories on the updated reporting form are intended to identify immediate concerns.  For example, if you call to report a stop sign that is not visible due to an overgrown bush, that item will immediately be sent to our maintenance division and will therefore not be included as part of the scoring and MMTSP process but will be addressed immediately.

13. Where can the recorded presentations of the Community Workshop presentations be found?

The presentations are available on the City’s YouTube channel and the MMTSP Website. Community Workshops

Show All Answers

1. Why is Old Auburn Road being fixed before other roads?

Since incorporation, the City has routinely received concerns from residents regarding safety along Old Auburn Road. Concerns include excessive vehicle speeds, lack of pedestrian and bicycle infrastructure, safe crossings, increased congestion and a history of collisions.

 In 2011, the City adopted a Complete Streets standard (see Question below for info on Complete Streets) for all roadways in the community. This policy is intended to provide safe movement for all roadway users including people walking, riding a bicycle, or driving a car.

 In 2016, as part of the Pedestrian Master Plan, the City surveyed residents about their concerns related to walking within the City. Approximately 69% of survey respondents indicated they would like to see pedestrian improvements in their neighborhood. 62% of respondents indicated they would walk more if there were better sidewalks and crosswalks. In addition, over 50% of respondents did not feel safe from cars while walking.

 When the City adopted the Pedestrian Master Plan, the Old Auburn Road corridor was identified as a Focus Area due to the importance of the corridor, the lack of infrastructure, and the number of collisions. The focus area identified a variety of safety concerns for pedestrians and vehicles along this corridor that needed to be addressed in more detail.

 In 2020, the City published the Old Auburn Road Complete Streets Plan. This plan was the result of a multi-year study that outlined existing conditions, safety analysis, traffic analysis, alternative design options, cost estimates, project phasing and funding strategies, and a robust public engagement campaign. At each stage of the study, the City brought together staff, community members, and stakeholders to evaluate the alternatives and receive feedback on the preliminary designs.  The study evaluated the portion of Old Auburn Road between Sylvan Corners (Auburn/Sylvan/Old Auburn intersection) and Garry Oak Dr (where the current Multi-Use pathway ends, just east of Fair Oaks Blvd.) This Plan, including messages and comments from the public outreach events, and provided a roadmap for the next stage of the project which is environmental documentation and design. The Plan can be found on the City’s website. http://www.citrusheights.net/942/Old-Auburn-Rd-Complete-Streets-Plan.

2. What part of Old Auburn Road is included in the current design?

The 2020 Plan outlined funding strategies and a phasing plan for the project which split the 1.8 mile corridor into two segments (or phases). Phase 1 would include the eastern portion beginning at the terminus of the existing Class1 (separated) multi-use trail near Gary Oak and will extend 0.75 miles to the west to Tiara Way. Phase 2 would extend the Phase 2 improvements from Tiara Way an additional 1 mile to the Sylvan Corners intersection of Old Auburn Road / Auburn Boulevard / Sylvan Road.

Phase 1 of the Project has received a Federal Active Transportation Grant to advance the study features through the Environmental and Final Design phases. The City plans to complete the design of Phase 1 by the end of 2025. Please stay up to date on our progress and planned community events by visiting the project website or joining Citrus Heights Connect, our monthly E-newsletter, our “Notify Me” news flash updates, or follow us on social media.  

3. What is a Complete Street?

A “complete street” is a transportation design and operation philosophy that intends streets to be safe, convenient and comfortable for all users, regardless of age, ability, or how one feels while traveling. Complete streets can include, but are not limited to, sidewalks, bike lanes, bus pull-outs, and traffic calming measures such as center medians and street trees.

https://www.citrusheights.net/510/Complete-Streets-Projects

https://www.sacog.org/complete-streets

4. Why reduce the number of travel lanes? Instead, why not add a lane to reduce congestion?

Congestion during the morning and afternoon commute on the freeways and major arterials like Sunrise Boulevard has caused traffic to spill onto neighborhood streets, especially with the increased use of cellphone navigation applications (i.e. Waze, Google Maps, etc.) Smart phone navigation applications direct traffic onto roadways based on minimal travel time, even to save a minute or less, regardless of the roadway type.  Widening local roadways, like Old Auburn Road, may induce additional commute traffic. The proposed improvements need to be a balance between accommodating local access and not inducing additional cut-through traffic.

The lane reduction creates a cost effective way to increase the facilities for safer walking and biking which has the potential to shift shorter local trips to a more active mode, such as allowing residents to walk/bike to school or work, thus reducing the number of cars on the corridor.

5. What are the plans to address traffic congestion in the area?

For City streets, traffic congestion is typically caused by operations at major intersections and not due to the number of lanes along a roadway.  As part of these complete street improvements on Old Auburn Road, infrastructure will be installed to allow signal timing improvements and signal coordination which will help traffic flow through intersections on Old Auburn Road more efficiently.  The current plan proposes to add two-way left turn lanes where they do not exist today, increasing safety for left-turning vehicles and allowing them to wait outside of the travel lane. Additionally, the lane reduction may reduce the amount of cut-through traffic using the corridor during peak commute times as a bypass for Interstate 80.

6. Why dedicate a traffic lane on Old Auburn Road for bicyclists when there are not many who ride their bike on this road?

Throughout the development of the Pedestrian Master Plan, Bikeway Master Plan and 2020 Old Auburn Road Plan, those who participated in or commented on the concepts routinely indicated their largest concern was related to safety and the lack of physical separation from high volume and high-speed traffic. Respondents in these efforts typically felt that a physical separation (landscape planter, curb, etc.) was necessary to improve their comfort level.

 95% of residents surveyed during the development of the City’s Pedestrian Master Plan indicated they are willing to use active transportation; however they need improvements (including separation from roadways, safe crossings and connectivity to key destinations).  As a result of remove these safety and comfort barriers, more people are likely to use the facility.

7. What is a Separated Bikeway / Cycle Track?

A cycle track is an exclusive bike facility that combines the user experience of a separated path with the on-street infrastructure of a conventional bike lane. A cycle track is physically separated from motor traffic and distinct from the sidewalk. By separating cyclists from motor traffic, cycle tracks can offer a higher level of security than bike lanes and are attractive to a wider spectrum of the public. [National Association of City Transportation Officials (NACTO)]

 Cycle Tracks are also revered to as Separated Bikeways or Class IV (4) Bike facilities, these terms are used interchangeably in the transportation industry.

https://nacto.org/publication/urban-bikeway-design-guide/cycle-tracks/one-way-protected-cycle-tracks/

https://www.sacog.org/sites/main/files/file-attachments/class_iv_training_session_qa_feb_2017_0.pdf?1487097985

https://dot.ca.gov/-/media/dot-media/programs/design/documents/dib-89-01_kf-a11y.pdf

8. Why were the planter barriers installed at the Fair Oaks intersection?

The planters were installed in 2009 after receiving a number of complaints from residents along the north side of Old Auburn Rd regarding out of control vehicles that had crashed through their rear-yard fences. Planters were chosen as they can safely absorb the impact of a vehicle while protecting pedestrians on the sidewalk and the adjacent residential properties.  In addition, the planter block materials are readily available and can be assembled/re-assembled by the city’s landscape personnel, minimizing maintenance costs and response times for any repairs.

9. What will happen at the signalized intersections of Sunrise, Antelope and Fair Oaks?

Separated bikeways and complete street designs are proven to provide a safer and more comfortable experience for all users of the road right of way; however, intersections (especially signals) are high-incident locations on these corridors. According to a National Highway Traffic Safety Administration, 32% of all pedestrian-motor vehicle crashes and 51% of all bicycle-motor vehicle crashes occur within 50 feet of an intersection. Therefore, our complete street roadway with cycle tracks must include additional protection (or countermeasures) at intersections to reduce the potential for these collisions. National and State guidance for intersection safety recommends the implementation of Protected Intersections where cycle tracks are installed on public roadways. 

10. What is a protected Intersection?

As defined by the National Association of City Transportation Officials, protected intersections create shorter, simpler crossings, more predictable movements, and better visibility between people on bikes and people driving. As a result, the intersection is more comfortable and safer for people using the bikeway and the crosswalk. This design keeps bicycles physically separate from motor vehicles up until the intersection, providing a high degree of comfort and safety for people of all ages and abilities.

 This design can reduce the likelihood of high speed vehicle turns, improve sight-lines, and dramatically reduce the distance and time during which people on bikes are exposed to conflicts. For example, in San Francisco, a protected intersection design resulted in 98% of drivers yielding to people on bikes, and 100% yielding to people walking. Please visit our project website for a great 5-minute video highlighting the design features of a protected intersection produced by a Senior Planner/Designer at the City of Portland Bureau of Transportation. http://www.protectedintersection.com/

Source: National Association of City Transportation Officials - Protected Intersections

Other Informational Links

https://nacto.org/publication/dont-give-up-at-the-intersection/protected-intersections/

https://www.youtube.com/watch?v=GJ-qwudnABA

11. When will the Project be constructed?

We anticipate the design to be completed by the summer of 2025. Currently, there is no funding identified for construction.  

However, the City continues to prepare and submit requests for State and Federal Grants along with regional funding programs from Sacramento Area Council of Governments to obtain all/some of the $7+ million anticipated for construction of this project. The further along a project is in the environmental and final design phases a project is, the higher these projects score on applications. The City has a great track record of competitive applications and grant funding is the largest source of construction funds for all of our Capital Projects. Wish us luck!

12. What are the next steps for this Project?

Phase 1 of the Old Auburn Complete Streets project has completed preliminary designs and is dedicating the remainder of 2023 to coordinating environmental documents, permits, and approvals paired with a continued community engagement strategy that hopes to build on the momentum of the 2020 Plan. The project design components, environmental findings, and community feedback will be presented to City Council for adoption of the environmental documents and authorization to begin final design plans and right of way negotiations that are scheduled to begin in 2024.